center director resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

PROFESSIONAL SUMMARY Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC and MS Office.

  • High level of autonomy
  • Staff coaching
  • Positive behavior modeling
  • Research
  • Scheduling
  • Travel arrangements
  • Accounting
  • Family relations
  • Organization
  • EPIC competency
  • Listening
  • Documentation
  • Scanning
  • Strategic planning
  • Staff Management
  • Records Coordination
  • MS Office
  • Problem resolution
Work History
03/2020 to Current Center Director Job Corps | Cassadaga, NY,
  • Cultivated and strengthened relationships with children and families.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across various calendars and programs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Greeted and welcomed new members, establishing and updating memberships to Huntington tutor programs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
08/2014 to 03/2020 Medical Secretary Seven Hills Foundation | Warren, RI,
  • I am the bridge between patient and surgeon.
  • I use my empathy and natural outgoing personality to build relationships with patient and family members.
  • I have been commended for having a calm demeanor and having the ability to defuse potential problems with active listening and appropriate action.
  • I have worked hard to build trust in my abilities with surgeon and clinical staff as well as department co-workers and management.
  • I try to make a difference in some way, every day.
  • Led, designed and implemented a scheduling workflow in order to allow our vascular secretary team to control the ongoing protocol studies orders enabling us to research prior study records preventing duplicate studies.
  • Initiating access to all vascular labs within the St.
  • Luke's system to streamline scheduling process with focus on convenience for patients.
  • This new workflow has increased accuracy, patient satisfaction and productivity.
  • Confirmed accurate completion of forms/reports for the incoming patients.
  • Acquiring historical documentation, scanning into chart/uploading to McKesson.
  • Scanning and filing of FMLA and insurance paperwork for post surgical patients.
  • Interpreted and communicated new or revised policies to staff.
  • My manager named me the "Change Champion" as she can count on me to embrace and facilitate change in policies.
  • Ordered and facilitated scheduling of lab tests, x-rays, MRIs, Ultrasound, CT scans for new patients as well as established ones needing lifelong follow up.
  • Maintained all confidential personnel files, create and process expense reports for all clinical staff, create and maintain Cardiothoracic and Vascular call schedule utilized by all St.
  • Luke’s staff.
  • Led my team of Vascular Secretaries with weekly meetings to ensure communication and personal connection within our group.
  • Scheduled all aspects of Vascular surgery including clinic appointments, vascular and radiology studies, surgery and in office procedures.
  • Managed the daily activities of a clinical team consisting of 6 physicians, nurses and support staff.
02/2014 to 08/2014 Insurance Specialist Beacon Health System | Goshen, IN,
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Responded to all customer inquiries thoroughly and professionally.
  • Actively pursued personal learning and development opportunities.
  • I became fully licensed to sell Life, Health, Property and Casualty insurance in the state of Idaho.
  • Served as liaison for customers, management and sales team.
  • Scheduling regular visits with agent to review current products and potential additional products and services.
  • Processed payments electronically.
01/1999 to 06/2009 Corporate Travel Agent Sunpro | Augusta, GA,
  • In my tenure here I worked in various offices including Huntsman Corporation and Regence Blue Cross/Blue Shield providing Executive Level travel arrangements.
  • I also floated for various accounts in the Salt Lake valley using my outgoing personality and high work ethic to build relationships everywhere I served.
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Provided essential information and paperwork to travelers.
  • Booked private jets and arranged car, greeter and support services for VIP travellers.
  • Reached out to airlines, hotels, rental car companies and other services to resolve issues in a timely manner.
  • Worked as a part of a small team to exchange unused tickets for MCO coupons to capture and utilize funds for corporate clients.
Expected in to to High School Diploma | Woods Cross High School, Woods Cross, UT GPA:

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Resume Overview

School Attended

  • Woods Cross High School

Job Titles Held:

  • Center Director
  • Medical Secretary
  • Insurance Specialist
  • Corporate Travel Agent


  • High School Diploma

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