Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experiences blood, platelet, and plasma donation center manager looking to expand cGMP career into more of a quality management and training focused role.

  • Record Review
  • Suspect Product Management
  • Customer Service Management
  • Deviation Management
  • CAPA Management/Development
  • Employee Coaching and Disciplining
  • SOP Development
  • Operations Management
  • Current Good Manufacturing Practices
  • Regulatory Audit Hosting
  • Regulatory Audit Response
  • Classroom and On-The-Job Training
Education and Training
Expected in 2000 High School Diploma | Greater Johnstown High School, Johnstown, PA GPA:
10/2020 to Current Monitoring Technician Medstar Research Institute | Bowie, MD,
  • I am responsible for receiving and interpreting remote electrocardiogram (ecg) transmissions.
  • I am responsible for escalating urgent and emergent ecg findings as per company criteria and physician orders.
  • I am responsible for cutting ecg strips for reports to prescribing physicians.
  • I am responsible for maintaining productivity and quality benchmarks to ensure accuracy and efficiency.
05/2019 to 09/2020 Center Director Primrose School | Rogers, MN,
  • I was responsible for all quality and operational oversight of a 15 bed newly opened Plasma Donor Center.
  • I was responsible for inspection management with scheduled and unscheduled inspections by the Food and Drug Administration, Plasma Protein Therapeutics Associations, California Department of Public Health, and the Austrian Agency for Health and Food Safety.
  • I was responsible for the management, training, and mentoring of approximately 20 employees including: Line Staff, Registered Nurses, Physicians, Supervisors, and Assistant Managers.
  • I was responsible for managing all human resources related tasks within the location such as: leave planning and administration, employee health and safely, managing disciplinary issues, managing attendance, and managing performance.
  • I was responsible for all scheduling, timecard approval, and other payroll management activities.
  • I was responsible for administering and managing a yearly budget of $1.2 million with no overages.
  • I was responsible for ensuring the donors have a positive experience by monitoring donor flow for bottlenecks, ensuring staff are working efficiently to process the donors, and quickly managing donor complaints as they may arise
  • I was responsible for providing process guidance for staff as issues arise and assist the Quality Team in ensuring that the center is collecting high quality plasma
10/2016 to 05/2019 Assistant Manager Dominium Management Services, Inc | Beaumont, TX,

As the Assistant Manager in a plasma donation center I am responsible for the overall operations management of the facility.

  • I am responsible for ensuring that plasma collection goals are met while the center operations adhere to all cGMP regulations
  • I am responsible for ensuring that all performance reviews, time card reconciliations, and employee related human resources issues are handled
  • I am responsible for working with our Quality Assurance Manager to ensure that all deviations are documented and sufficiently investigated. I am also responsible for CAPA development and monitoring those CAPAs to assess effectiveness
  • I am responsible for preparing for a facilitating corporate and external regulatory agency inspections (i.e. Food and Drug Administration, European Medicines Association, CLIA/COLA, etc...)
  • I have successfully managed a teams of employees ranging from 30 to 60 with positions including Phlebotomist, Screeners, Plasma Processors, Registered Nurses, Licensed Practical Nurses, Paramedics, Clinical Laboratory Scientists, and Physicians
  • I manage the donor experience and customer service for 50 -300 donors per day
  • Resolved customer inquiries and resolved customer complaints.I manage employee scheduling to ensure staff levels were adequate
  • I manage interviewing and hiring employees ranging from supervisors, medical personnel, and line staff
  • I am responsible for performance reviews for all staff and all discipline up to an including termination
  • I am responsible for tracking employee attendance and approving payroll on a bi-weekly basis. I am responsible for training and developing employees from line staff to supervisory staff
  • I am able to work successfully under minimal oversight with the absences of a Center Manager at my location and sporadic visits with a Regional Manager
  • I am responsible for monitoring and controlling the operational expenses of the center (over $4 million per year) to ensure the operational budget meets required targets
04/2006 to 09/2016 Team Supervisor - Apheresis American Medical Response | Bridgeport, CT,
  • I was responsible for managing the daily operations of a platelet collection site for the American Red Cross.
  • As a member of the suspect product team I was responsible for investigating all deviations, developing CAPAs, and investigating all suspect products. Working with the Quality Department I would determine the suitability status of suspect products and manage accordingly.
  • As an Apheresis Field Subject Matter Expert I assisted with SOP development and functional usability testing.
  • I was a member of the National Instructor Team for a major system and SOP change. In this role I trained staff in facilities all over the country related to the new system and SOPs. These class sizes ranged from 20 - 100 learners.
  • I was the Academy Training Instructor for the Heritage Division of the organization. I was responsible for evaluating and developing refresher training items for regional facilities that were struggling with deviations in a certain area of the collections process.
03/2001 to 08/2012 Emergency Medical Technician Basic Upper Yoder Fire-Rescue | City, STATE, I was responsible for responding to emergencies as dispatched by the count 911 center.  Emergency calls included medical emergencies, traumatic injuries, assisting police or fire departments, and community service standbys.  
  • Certified Rhythm Analysis Technician (CRAT), Cardiovascular Credentialing International - 2020

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School Attended

  • Greater Johnstown High School

Job Titles Held:

  • Monitoring Technician
  • Center Director
  • Assistant Manager
  • Team Supervisor - Apheresis
  • Emergency Medical Technician Basic


  • High School Diploma

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