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Center Director Resume Example

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CENTER DIRECTOR
Skills
  • Conversion
  • Hiring
  • Instruction
  • Marketing
  • Promotion
  • Psychology
  • Recruiting
  • Retail sales
  • Scheduling
  • Teamwork/Collaboration
Professional Summary

Applied Psychology Graduate Student looking to take my desires into a field where my experience and personality can flourish and continue to grow. Past experience in Front of House restaurant management with training and recruiting experience - this includes over 100 training classes for trainers and new team-members. At Mathnasium, I have assisted in assessing over 100 students and helped to create personalized learning plans for over 60 students based on conceptual strengths and weaknesses. I am seeking a psychometric, assessment-administering, or research oriented position.

Work History
Center Director, 04/2019 to Current
Mathnasium - The Math Learning Center - Houston, Texas
  • 1st 6-months exceeded average startup monthly revenue by ~ 30%
  • Recruit, train, and manage Center's instructors
  • Participates in improving organizational performance by recommending projects, tasks, procedures, or approaches for departmental consideration/implementation
  • Administering accurate diagnostic assessments of incoming students and personalizing learning plans according to individual needs of student
  • Assists in maintenance of data files, student/parent assessment protocols, and other assessment-related materials
  • Initial 3 months had 45% lead conversion rate vs benchmark of 40% set by company with acquisition cost being 40% lower than company benchmark
  • Manage labor hours for Center employees
  • Conduct periodic staff meetings to improve operations and instruction techniques
  • Coordinate and develop relationships with local Chambers of Commerce, complementary businesses, schools, and families around targeted districts
  • Created communication strategies to meet client objectives through direct mail/social media/personal marketing campaigns
  • Kept facility in compliance with all applicable standards and laws
  • Recruited and developed solid team of professionals to care for up to 35 children each day
  • Cultivated and strengthened relationships with children and families
Service Manager, 07/2017 to 01/2019
Chuy's - Orlando And Jacksonville, Florida
  • Part of Front of House and Back of House Management team for full-service Tex-Mex restaurant with average sales exceeding $100,000 per week.
  • Increased retail sales from 0.70% to 0.85%
  • Assisted in development of 30 servers, 10 trainers, 4 to-go servers, and 3 bartenders
  • Community outreach - responsible for personal food drops and assistance in brand-spreading throughout Jacksonville area
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Oversaw implementation of "Catch of the Month" and other incentive-based service campaigns.
  • Increased Front of House productivity by 6% ($52 - $55.5) in first 3 months using "Catch of the Month" Recognition Incentive Program
Manager in Training, 05/2016 to 06/2017
Chuy's - Orlando, FL
  • Became engaged with day-to-day operations and executed business model and vision
  • Introduced to Management systems and protocols such at DataCentral
  • Aided in invoicing, ordering, and inventory management using DataCentral with total purchases upwards of $40,000 per week
  • Aided in development of future trainers and other internal promotes in Front of House
  • Aided in kitchen management (product levels, ordering pars, inventory vision, etc.)
  • Responsible for training in each department of operation within building for Back of House and front of House total training staff of 20
  • Learned and aided in inventory systems of kitchen/bar/retail departments
  • Trained in beginner inventory system management (invoicing/coding/ ordering/budgeting)
  • Trained in Bottom-Line systems management (Declining budget/food cost management protocols, Retail/Bar ordering management protocols)
  • Involved with development of staff and procedures/strategies that were used to foster growth within team
Team Lead Trainer, 03/2015 to 05/2016
Chuy's - Kissimmee, FL
  • Provided timely, exceptional, and knowledgeable service for full service, Tex- Mex dining
  • Responsible for creating training schedules, assigning trainers, and teaching culture to all new incoming servers
  • Taught over 50 training classes to prospective new employees in Front of House
  • Overall organization and execution of training program with training staff of 10
  • Responsible for optimizing and aiding in writing server schedule as part of development plan into future management
  • Improved training team by creating recognition programs such as "Catch- of-the-Month" Program and other incentive programs to increase sales and productivity among team
  • Assisted and catered to large banquets and events of up to 100 people
Education
Master of Arts: : Applied Organizational Psychology, Expected in 12/2021Angelo State University - San Angelo, TX

- Teaching of Psychology Certificate

Bachelor of Arts: : Economics, 12/2015University of South Florida - Tampa, FL
  • Minored in Mathematics
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Resume Overview

Companies Worked For:

  • Mathnasium - The Math Learning Center
  • Chuy's

School Attended

  • Angelo State University
  • University of South Florida

Job Titles Held:

  • Center Director
  • Service Manager
  • Manager in Training
  • Team Lead Trainer

Degrees

  • Master of Arts : : Applied Organizational Psychology , Expected in 12/2021
    Bachelor of Arts : : Economics , 12/2015

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