Center Director Resume Example Department Of Agriculture

CENTER DIRECTOR

Skills

Conversion
Hiring
Instruction
Marketing
Promotion

Psychology
Recruiting
Retail sales
Scheduling
Teamwork/Collaboration

Professional Summary

Applied Psychology Graduate Student looking to take my desires into a field where my experience and personality can flourish and continue to grow. Past experience in Front of House restaurant management with training and recruiting experience - this includes over 100 training classes for trainers and new team-members. At Mathnasium, I have assisted in assessing over 100 students and helped to create personalized learning plans for over 60 students based on conceptual strengths and weaknesses. I am seeking a psychometric, assessment-administering, or research oriented position.

Work History

Center Director, 04/2019 to Current
Department Of Agriculture - Challis , ID

1st 6-months exceeded average startup monthly revenue by ~ 30%
Recruit, train, and manage Center's instructors
Participates in improving organizational performance by recommending projects, tasks, procedures, or approaches for departmental consideration/implementation
Administering accurate diagnostic assessments of incoming students and personalizing learning plans according to individual needs of student
Assists in maintenance of data files, student/parent assessment protocols, and other assessment-related materials
Initial 3 months had 45% lead conversion rate vs benchmark of 40% set by company with acquisition cost being 40% lower than company benchmark
Manage labor hours for Center employees
Conduct periodic staff meetings to improve operations and instruction techniques
Coordinate and develop relationships with local Chambers of Commerce, complementary businesses, schools, and families around targeted districts
Created communication strategies to meet client objectives through direct mail/social media/personal marketing campaigns
Kept facility in compliance with all applicable standards and laws
Recruited and developed solid team of professionals to care for up to 35 children each day
Cultivated and strengthened relationships with children and families

Service Manager, 07/2017 to 01/2019
Aim Nationallease - Buffalo , NY

Part of Front of House and Back of House Management team for full-service Tex-Mex restaurant with average sales exceeding $100,000 per week.
Increased retail sales from 0.70% to 0.85%
Assisted in development of 30 servers, 10 trainers, 4 to-go servers, and 3 bartenders
Community outreach - responsible for personal food drops and assistance in brand-spreading throughout Jacksonville area
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Oversaw implementation of "Catch of the Month" and other incentive-based service campaigns.
Increased Front of House productivity by 6% ($52 - $55.5) in first 3 months using "Catch of the Month" Recognition Incentive Program

Manager in Training, 05/2016 to 06/2017
Colonial Life - Murfreesboro , TN

Became engaged with day-to-day operations and executed business model and vision
Introduced to Management systems and protocols such at DataCentral
Aided in invoicing, ordering, and inventory management using DataCentral with total purchases upwards of $40,000 per week
Aided in development of future trainers and other internal promotes in Front of House
Aided in kitchen management (product levels, ordering pars, inventory vision, etc.)
Responsible for training in each department of operation within building for Back of House and front of House total training staff of 20
Learned and aided in inventory systems of kitchen/bar/retail departments
Trained in beginner inventory system management (invoicing/coding/ ordering/budgeting)
Trained in Bottom-Line systems management (Declining budget/food cost management protocols, Retail/Bar ordering management protocols)
Involved with development of staff and procedures/strategies that were used to foster growth within team

Team Lead Trainer, 03/2015 to 05/2016
Chuy's - City , STATE

Provided timely, exceptional, and knowledgeable service for full service, Tex- Mex dining
Responsible for creating training schedules, assigning trainers, and teaching culture to all new incoming servers
Taught over 50 training classes to prospective new employees in Front of House
Overall organization and execution of training program with training staff of 10
Responsible for optimizing and aiding in writing server schedule as part of development plan into future management
Improved training team by creating recognition programs such as "Catch- of-the-Month" Program and other incentive programs to increase sales and productivity among team
Assisted and catered to large banquets and events of up to 100 people

Education

Master of Arts: : Applied Organizational Psychology, Expected in 12/2021Angelo State University - City, State

- Teaching of Psychology Certificate

Bachelor of Arts: : Economics, 12/2015University of South Florida - City, State

Minored in Mathematics

Resume Overview

School Attended

Angelo State University
University of South Florida

Job Titles Held:

Center Director
Service Manager
Manager in Training
Team Lead Trainer

Degrees

Master of Arts : : Applied Organizational Psychology , Expected in 12/2021
Bachelor of Arts : : Economics , 12/2015

Center Director Resume Example

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