Census Field Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Key accounts and territory management
  • Multitasking
  • PPE use
  • Leadership
  • Communication
  • Resource allocation
  • Preventative maintenance
  • Brand management
  • Issue and conflict resolution
  • Contract development and management
  • Coordination
  • Team building
Census Field Manager, 03/2020 to 11/2020
Wayfair Llc Phoenix, AZ,
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Increased customer base and market share by promoting product through diverse channels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Inputted customer data into [Software] system, safeguarding financial and personal information to avoid breaches.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Generated reports to assess performance and make adjustments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Identified [Type] areas requiring immediate improvement and rolled out [Type] program, boosting productivity [Number]%.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Met with each associate to establish realistic monthly sales goals.
  • Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
Operations Manager, 02/2018 to 01/2020
Emcor Group, Inc. Charlotte, NC,
  • Counseled management on how to cut spending without compromising safety and security of company assets.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Reduced general liability claims [Number]% through safety audits and training.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Recorded required data for incident reports and files quickly and accurately.
  • Hired, trained and managed staff of [Number] associates.
  • Managed more than [Number] security officers for educational institutions, public facilities and private businesses.
General Manager, 04/2019 to 01/2020
A Little Bird Atlanta, GA,
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Managed accounts payable, accounts receivable and payroll.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
Senior Account Manager, 03/2018 to 03/2019
Leading Sparks City, STATE,
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Established and enforced sales goals to boost team success.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Oversaw team of [Number] account managers to maintain high levels of satisfaction for over [Number] company accounts.
  • Improved productivity by overseeing and supporting [Number] member account management team.
  • Increased customer satisfaction by creating and implementing training program for [Type] employees.
  • Recruited [Number]- member sales team and coordinated team activities to maximize sales and minimizing costs.
Education and Training
Bachelor of Science: Finance, Focus in Project Management, Expected in 06/2016
Texas Southern University - Houston, TX
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)
  • Association for Project Management (APM)
  • [Area of expertise] License - [Year]

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Resume Overview

School Attended
  • Texas Southern University
Job Titles Held:
  • Census Field Manager
  • Operations Manager
  • General Manager
  • Senior Account Manager
  • Bachelor of Science

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