(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Multi-talented business administrator with 25+ years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.

  • Maintaining equipment
  • Microsoft Office
  • Reporting and documentation
  • Strategic Planning
  • Scheduling and calendar management
  • Team building
  • Data entry
  • Process development
  • Training and development
  • Letter writing
  • Prioritization and time management
  • Confidentiality understanding
  • Database management
  • Filing experience
  • Sensitive material handling
  • 10-key proficiency
  • PC proficient
  • Records management systems
  • Schedule management
  • Memo preparation
  • Recordkeeping and bookkeeping
  • Multi-line phone systems
  • Document retrieval
  • Issue response and resolution
  • Excel spreadsheets
  • Spreadsheet development
  • Advanced MS Office Suite knowledge
  • Transporting files
  • File and data retrieval systems
  • Report development
  • Business writing
  • Meeting participation
  • Professional networking
  • Event coordination
  • Workers' compensation knowledge
  • Legal documentation and reporting
  • Invoicing and billing
  • New business development
  • Data entry documentation
  • Editing and proofreading
  • Detailed meeting minutes
  • Accounting skills
  • First aid and safety
  • Community activities
  • Case management
  • Knowledge of state regulations
  • Records maintenance
  • Records management
  • Active listening
  • Proper phone etiquette
  • Business correspondence
  • Administrative support specialist
  • Housekeeping
  • Client satisfaction
  • Coordination skills
  • Meal preparation
  • Medication administration
  • Wound care
  • Excellent spelling skills
  • Great eye for detail
  • Data entry experience
  • Report preparation
  • Strong listening talents
  • Organizational skills
  • Decision-making
  • Analytical
  • Relationship building
  • Computer skills
  • Time management
  • Customer service
Education and Training
Concordia University St Paul, MN, Expected in Bachelor of Science : Business Administration And Management - GPA :
Anoka Ramsey Community College Coon Rapids, MN, Expected in 01/2020 Associate of Applied Science : Business Administration And Management - GPA :
  • 55 WPM
  • Phi Beta Kappa \Member
  • 3.75 GPA
  • A Honor Roll, 2017 - 2020
  • ARCC Veterans Club Member
  • Minor in Communication
  • Completed coursework in communication, accounting and sign language
Rasmussen Business School St Paul, MN, Expected in : Business Administration - GPA :
Department Of Veterans Affairs - Cemetery Representative
Crown Point, IN, 05/2020 - Current
  • Monitored daily and weekly schedules and monthly cemetery calendars
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Increased accuracy by verifying data while processing veterans, or family member, to be laid to rest in their final resting spot.
  • Created professional memoranda, letters and emails for important communication, meeting expected deadlines
  • Informed or directed visitors to appropriate offices..
  • Composed business correspondences for supervisors, managers and other professionals.
  • Contributed to development, planning and completion of project initiatives.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with next-of-kin to determine best methods to resolve any monument issues.
  • Escalated family concerns to supervisors.
  • Evaluated decedent's account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with leaders, co-workers, and the veterans we serve
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Managed records by tracking mileage, maintenance and expenses with [Software].
  • Offered counseling and comfort to bereaved family members and friends.
  • Consulted with families of deceased regarding final arrangements tactfully.
  • Consulted with families of deceased for committal service information.
  • Arranged for clergy members to perform funeral services.
  • Led and directed funeral and graveside services.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Processed all legal documents needed accurately and quickly.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained organized filing system of paper and electronic documents.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Coordinated communications, including taking calls, responding to emails.
  • Prioritized workload to achieve maximum output and meet deadlines.
  • Adjusted machines to proper settings for each job.
  • Provided excellent service and attention to customers when face-to-face or through phone.
  • Scheduled reservations and notified veterans or their funeral home director of the details.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
Ericsson - Business Owner
New York, NY, 1992 - Current
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted positively with residents.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Devised and maintained office systems to efficiently deal with paper flow.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Oversaw, directed various staff
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Self-Empl - Assistant
City, STATE, 11/1992 - 2010
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Wrote purchase agreements, disclosures and other contractual documents.
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Advised prospective clients on current market activities.
  • Planned and coordinated open house events.
  • Researched and determined competitive market price.
  • Maximized customer savings by negotiating buyer and seller contracts.
  • Generated sales by prospecting leads, cold-calling and closing deals.
  • Developed profit and loss as well as return on investment analysis for purchases of income property.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Collected rent and utilities payments using fair accounting and management practices.
  • Kept relationships with tenants positive through open communication and proper handling of any concerns.
  • Remediated major safety issues such as lead paint and mold in older properties.
  • Coordinated swift repairs for building structures and systems damaged through use, accidents or natural causes.
  • Maintained all buildings in safe condition and good working order for tenants.
  • Oversaw budgeting process for 18 properties.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Processed and distributed invoices to bill clients.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Drafted and typed grammatically correct office memos.
U.S. Army - Personnel Manager
City, STATE, 1985 - 1991
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Scheduled maintenance for office equipment to keep machines operating efficiently.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Updated employee paperwork and records.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Collaborated closely with high-ranking officials to effectively smooth and improve medical review boards.
  • Liaised with servicemen, addressed inquiries, handled meeting requests and answer medical discharge questions to provide outstanding customer care.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Proactively identified and solved complex problems.
  • Organized patient files and streamlined operations to improve efficiency.

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School Attended

  • Concordia University
  • Anoka Ramsey Community College
  • Rasmussen Business School

Job Titles Held:

  • Cemetery Representative
  • Business Owner
  • Assistant
  • Personnel Manager


  • Bachelor of Science
  • Associate of Applied Science
  • Some College (No Degree)

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