LiveCareer-Resume

catering supervisor resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly communicative professional with the know-how to create exciting, fun and enticing experiences for clients. Looking to fulfill a position that utilizes my client management and administrative experience.

Skills
  • Written and verbal communication
  • Client engagement
  • Strategic direction
  • Relationships and rapport
  • Staff management
  • Inventory controls
  • Client relationship management
  • Conflict resolution
  • Client retention
  • Meeting planning
  • Scheduling
  • Events logistics management
  • Networking
  • Dietary restriction compliance
  • Professional demeanor
  • Multi-tasking
  • Excellent people skills
  • Communication skills
  • Interpersonal skills
  • Client service
  • Problem-solving skills
  • Flexible schedule
  • Relationship building
  • Coaching and mentoring
  • Time management
  • Goal-oriented
  • Guest relations management
  • Professionalism
  • Client facing
  • Hospitality service expertise
  • Event management
  • Meeting coordination
  • MS Office
  • Inbound phone call handling
  • Quick learner
  • Administrative support
  • Sorting and labeling
  • Event coordination
  • Office management
  • Data entry
Work History
Catering Supervisor, 03/2019 - Current
Abm Melbourne, FL,
  • Respond to telephone, email and in-person requests to discuss services.
  • Partner with cross-functional teams, like operations and sales, to ensure order accuracy and effective delivery to VIP internal clients.
  • Communicate with clients to determine event goals and timelines.
  • Maintain strong relationships with current clients, previous clients, local businesses and event management companies to increase and retain client base.
  • Promote customer loyalty by efficiently handling food and service complaints.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Utilize Microsoft Office to manage event files, including event reports and invoices, to ensure accurate fulfillment of event needs.
  • Evaluate existing plans and processes to identify opportunities for improvement.
  • Supervise onsite team of 10 or more, including front of house catering staff, back of house catering staff, bar staff and co-captains to successfully implement events.
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Develop and update spreadsheets and databases to track and report on event data.
  • Coach new employees on event procedures, company policies and performance standards.
  • Monitor dietary restrictions and served guests with special needs.
  • Maintain flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Server, 03/2015 - Current
Eataly Boston, MA,
  • Displayed enthusiasm and promoted quality service to customers, successfully increasing referrals and walk-in business.
  • Demonstrated strong client facing capabilities in order to resolve any matters and provide excellent customer service.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
Hostess, 08/2013 - 03/2015
Fogo De Chao Plano, TX,
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Demonstrated strong communication and client management skills in order to ensure quality service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Planned and executed large guest parties by organizing menus, spaces and special requests.
  • Maintained loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Observant of guests' needs throughout dining experience to ensure they receive high quality service.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Hostess, 05/2010 - 08/2013
Fogo De Chao Jacksonville, FL,
  • Communicated with clients by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Documented reservations and communicated changes to guests.
  • Assisted manager with employee scheduling and documentation.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Maintained strong knowledge of restaurant operations, standards, policies and practices.
Education
High School Diploma: , Expected in 06/2009
-
Charlestown High School - Charlestown, MA
GPA:
Status -

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Resume Overview

School Attended

  • Charlestown High School

Job Titles Held:

  • Catering Supervisor
  • Server
  • Hostess
  • Hostess

Degrees

  • High School Diploma

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