Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly communicative professional with the know-how to create exciting, fun and enticing experiences for clients. Looking to fulfill a position that utilizes my client management and administrative experience.
Skills
Written and verbal communication
Client engagement
Strategic direction
Relationships and rapport
Staff management
Inventory controls
Client relationship management
Conflict resolution
Client retention
Meeting planning
Scheduling
Events logistics management
Networking
Dietary restriction compliance
Professional demeanor
Multi-tasking
Excellent people skills
Communication skills
Interpersonal skills
Client service
Problem-solving skills
Flexible schedule
Relationship building
Coaching and mentoring
Time management
Goal-oriented
Guest relations management
Professionalism
Client facing
Hospitality service expertise
Event management
Meeting coordination
MS Office
Inbound phone call handling
Quick learner
Administrative support
Sorting and labeling
Event coordination
Office management
Data entry
Work History
03/2019 to CurrentCatering SupervisorAbm | Melbourne, FL,
Respond to telephone, email and in-person requests to discuss services.
Partner with cross-functional teams, like operations and sales, to ensure order accuracy and effective delivery to VIP internal clients.
Communicate with clients to determine event goals and timelines.
Maintain strong relationships with current clients, previous clients, local businesses and event management companies to increase and retain client base.
Promote customer loyalty by efficiently handling food and service complaints.
Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Utilize Microsoft Office to manage event files, including event reports and invoices, to ensure accurate fulfillment of event needs.
Evaluate existing plans and processes to identify opportunities for improvement.
Supervise onsite team of 10 or more, including front of house catering staff, back of house catering staff, bar staff and co-captains to successfully implement events.
Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Develop and update spreadsheets and databases to track and report on event data.
Coach new employees on event procedures, company policies and performance standards.
Monitor dietary restrictions and served guests with special needs.
Maintain flexible work schedule including evenings, weekends and on-call to meet event needs.
Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
03/2015 to CurrentServerEataly | Boston, MA,
Displayed enthusiasm and promoted quality service to customers, successfully increasing referrals and walk-in business.
Demonstrated strong client facing capabilities in order to resolve any matters and provide excellent customer service.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
08/2013 to 03/2015HostessFogo De Chao | Plano, TX,
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
Demonstrated strong communication and client management skills in order to ensure quality service.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Planned and executed large guest parties by organizing menus, spaces and special requests.
Maintained loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Observant of guests' needs throughout dining experience to ensure they receive high quality service.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Monitored dining room and guest flow to maximize table usage and minimize wait times.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
05/2010 to 08/2013HostessFogo De Chao | Jacksonville, FL,
Communicated with clients by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Documented reservations and communicated changes to guests.
Assisted manager with employee scheduling and documentation.
Conducted dining room and server checks to assess readiness for expected customer loads.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored guests for intoxication and immediately reported concerns to management.
Cultivated positive guest relations by managing information and orchestrating speedy seatings.
Maintained strong knowledge of restaurant operations, standards, policies and practices.
Education
Expected in 06/2009High School Diploma | Charlestown High School, Charlestown, MAGPA:
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