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Cast Member Resume Example

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CAST MEMBER
Professional Summary

Dedicated and dependable Sales Associate with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Skills
  • Exceptional customer service
  • Customer assistance
  • Quick learner
  • Strong communication skills
  • Product upselling
  • Cash register operations
  • Time management skills
  • Sale expertise
  • Excellent memory
  • Food preparation
  • Opening and closing duties
  • Fluent in English and Vietnamese
  • Self motivated
  • Highly organized
  • Flexible schedule
Work History
Cast Member, 01/2020 to Current
Regal Entertainment – Orlando, FL
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Monitored guests for intoxication and immediately reported concerns to management
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Sales Associate, 09/2019 to 01/2020
Sur La Table Corp. – Tampa, Florida
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Negotiated and closed deals with minimal oversight
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
Sales Associate, 10/2017 to 01/2018
Bath & Body Works – Estero, FL
  • Educated customers on product and service offerings
  • Recommended optimal merchandise based on customer needs and desires
  • Stayed up to date on store promotions, payment policies and security practices
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Cash Wrap Specialist, 11/2016 to 08/2019
Aeropostale – Fort Myers, FL
  • Trained new team members in cash register operation, offering assistance in resolving returns/refunds policies
  • Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Learned roles of other departments to provide coverage and keep store operational
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
Education
Bachelor of Science: Health Sciences, Expected in 05/2022
University of Central Florida - Orlando, FL
  • Minored in Psychology
  • Member of Kappa Alpha Theta Fraternity
  • Received Florida Academic Scholars Bright Futures Scholarship
High School Diploma: 2018
North Fort Myers High School - North Fort Myers
  • Dean's List for 4 consecutive years
  • Member of National Honor Society
  • Member of Model United Nations
  • Member of Odyssey of the Mind Science
  • Member of Debate Club
  • Member of Global Medical Club
  • Member of International Club
  • Graduated with 5.12 GPA, 4.0 Uncumulative
  • Graduated summa cum laude
  • Graduated in Top 5% of Class
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Resume Overview

Companies Worked For:

  • Regal Entertainment
  • Sur La Table Corp.
  • Bath & Body Works
  • Aeropostale

School Attended

  • University of Central Florida
  • North Fort Myers High School

Job Titles Held:

  • Cast Member
  • Sales Associate
  • Cash Wrap Specialist

Degrees

  • Bachelor of Science : Health Sciences , Expected in 05/2022
    High School Diploma : 2018

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