Seeking to obtain a position with an established company that offers training and growth opportunities.
Excellent customer service skills.
Computer literate, proficient with;
Microsoft word, Power point, Excel, Medical Manager
Quick books, 40wpm.
Micros and open table.
Increased knowledge of Old and New World wines.
Employee of the month and Employee of the quarter at The Westin.
Fluent English and Spanish.(read and write both)
Extensive hospitality background.
Welcomed and acknowledge all guests in a friendly, service-oriented manner.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Study all items in store and maintain proper information, so I can up sell and deliver healthier options to guest.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Skillfully anticipated and addressed guests' service needs.
Delivered exceptional, friendly and fast service.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Controlled Multi-line telephone system, managed reservations Greet and seat guests.
Experienced with Micros, open tables, and a ten key data entry.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Escort customers to their tables.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Read B.E.O (banquet event organizer) and set tables according to B.E.O.
Bartender and cashier on certain functions.
Banquet Servers for a variety of functions including refreshment breaks, lunch buffets, and plated dinners.
Periodically worked 3-5 consecutive 12-14 hour shifts.
Evolved leadership qualities and delegating skills to meet team objectives ahead of schedule.
Adapted quickly to changing circumstances and modified service accurately and efficiently when required.
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