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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Friendly and efficient Customer Service Representative devoted to maximizing customer satisfaction with exceptional service and support.

Skills
  • Accurate money handling
  • Environment Reliable, punctual and committed
  • Ability to handle/resolve problems to customer service
  • Microsoft word
  • POS system operation
  • Customer service skills
  • Excellent communication skills
  • Bilingual in spanish
Experience
Rewinder, 09/2020 - Current
Printpack Lake Oswego, OR,
  • Responsible for understanding job jacket to ensure information is calculated to each production
  • Transfers large rolls of labels from press machine onto rewind machine to create proper sized rolls
  • Visually inspects rolls to ensure there is no misprinting on labels
  • Assisting pressman with maintenance in the shop
Cashier Sales Associate, 07/2019 - Current
Petco Grand Forks, ND,
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Presented friendly and positive attitude while communicating clearly with customers and colleagues
  • Maintained flexibility to work varied schedule, including nights and weekends
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Helped customers find specific products, answering questions and offering advice
  • Initiated friendly conversation with each customer to determine level of assistance required
  • Provided every customer with professional and polite support for sales and service needs
Cashier/Waitress, 03/2018 - 01/2020
La Brisket City, STATE,
  • Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction
  • Coordinated front counter supplies, placing orders or restocking supplies to maintain optimal restaurant flow and team productivity
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
  • Communicated with kitchen staff to determine availability of specials, wait times for food and special needs
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Cleared tables after customers finished eating and reset them according to time of day
  • Handled end of day financial reporting with exceptional accuracy
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Processed customers' payments and provided receipts
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
  • Answered telephone to provide establishment information and take party reservations.
Hostess/Busser, 05/2016 - 01/2018
Frantone's Pizza & Spaghetti Villa City, STATE,
  • December 2017 Accepted payment from customers and made change as necessary
  • Assisted co-workers
  • Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Removed trays and stacked dishes for return to kitchen Packaged take-out foods and served food to customers
  • Answered telephone to provide establishment information and take party reservations
  • Calculated charges, issued table checks and collected payments from customers
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
Education and Training
High School Diploma : , Expected in 2017
-
Norwalk High School - Norwalk, CA
GPA:

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Resume Overview

School Attended

  • Norwalk High School

Job Titles Held:

  • Rewinder
  • Cashier Sales Associate
  • Cashier/Waitress
  • Hostess/Busser

Degrees

  • High School Diploma

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