Cashier/Phone Representative Resume Example Company Name

CASHIER/PHONE REPRESENTATIVE

Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Polite and professional F.O.H successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Skills

Microsoft Office
Customer support
Customer service optimization
Cash Handling
Inbound phone calls
Gathering information
Answering questions
Client communication

Logging call information
Payment processing
Quality assurance
Calm disposition
Call center operations
Verbal and written communication
Problem-solving skills
Performance improvement

Work History

Cashier/phone Representative02/2021 to Current
Company Name, City, State

Enhanced productivity by staying on top of telephone scripts/request and maintaining control over direction of conversations.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Used consultative sales approach to understand customer needs and recommend relevant offerings
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with Manager to solve problems and handle customer concerns.
Counted cash in register drawer at beginning and end of shift.

Food Runner(Seasonal)11/2019 to 01/2020
Company Name, City, State

Checked completed orders for accuracy and bagged meals for easy carrying.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Maintained high standards of customer service in high-volume, fast-paced operations.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Food Service Worker01/2020 to 09/2020
Company Name, City, State

Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Maintained clean, trash-free workspaces to maximize productivity and safety.

Cashier10/2018 to 06/2019
Company Name, City, State

Operated cash register for cash, check and credit card transactions with 100% accuracy.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Completed manual and machine counts of funds for transactions valued at over $1000.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.

Education

Diploma: : General Studies, 06/2018

Newburgh Free Academy - City, State

Resume Overview

School Attended

Newburgh Free Academy

Job Titles Held:

Cashier/phone Representative
Food Runner(Seasonal)
Food Service Worker
Cashier

Degrees

Diploma : General Studies , 06/2018

Cashier/phone Representative Resume Example

Resume Score: 90%

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