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Cashier Lead/Coffee Barista Resume Example

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CASHIER LEAD/COFFEE BARISTA
Professional Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted leader with strong communication, interpersonal and planning abilities. Highly organized with the ability to manage multiple projects and consistently meet deadlines. Very resourceful, passionate, and has great people skills as well as etiquettes. Has a strong work ethic and desire to learn and grow through work completed. Has over four years of customer and food service background.

Skills
  • Opening and closing procedures
  • Stocking and replenishing
  • Team playing
  • Leadership
  • Menu memorization
  • Communication
  • Store opening/closing procedures
  • Stock management
  • Point of sale knowledge
  • Payment processing
  • Time management strength
  • Multi-tasking skill
  • Interpersonal ability
  • Refunds and exchanges
  • Cleaning and sanitizing
  • Maintaining store appearance
  • Customer assistance
  • Basic math skills
  • Bagging and packaging
Work History
Cashier Lead/Coffee Barista, 08/2019 to Current
Stans Donuts – Chicago, Illinois
  • Displayed new stock and rotated existing products.
  • Increased customer loyalty and retention.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Directed team of eight cashiers to maximize performance and deliver exceptional service to every customer.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Served needs of more than fifty customers in busy hospital environment.
  • Educated customers on promotions to enhance sales.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels, donuts, and cookies.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every two hours.
  • Controlled line and crowd with quick, efficient service.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Memorized ingredients and recipes for specialty drinks.
  • Prepare and wash donuts racks and pans for following shift
  • Clean ovens
  • Make sandwiches and upkeep prep area
  • Package online orders via (uber, Door dash, Grub hub)
Cashier/MTO/Coffee Barista, 03/2018 to 08/2020
Au Bon Pain – Chicago, Illinois
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages
  • Prioritized drink requests while managing interruptions.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Complied with standards for merchandising, stocking and storing product.
  • Accurately took to-go and special orders via phone daily.
  • Ensured proper handling and preservation methods while packaging and storing food product.
  • Learned MTO and Cashier work tasks in order to provide skilled backup for diverse roles.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Godiva Specialist/Gourmet Food and Wine, 04/2016 to 03/2018
Macy's – Chicago, IL
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Stocked merchandise clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Set up Godiva Bar
  • Made Chocolate covered strawberries
  • Rotate Godiva Stock
Education
GED: 05/2020
Olive Harvey College - 10001 South Woodlawn Avenue
Associates Creative Writing , Expected in 02/2023
Olive Harvey College - 10001 South Woodlawn Avenue
Certifications

Servsafe FoodHandlers

Basset Certification

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Resume Overview

Companies Worked For:

  • Stans Donuts
  • Au Bon Pain
  • Macy's

School Attended

  • Olive Harvey College

Job Titles Held:

  • Cashier Lead/Coffee Barista
  • Cashier/MTO/Coffee Barista
  • Godiva Specialist/Gourmet Food and Wine

Degrees

  • GED : 05/2020
    Associates Creative Writing , Expected in 02/2023

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