Cashier/Ice Cream Server Resume Example
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CASHIER/ICE CREAM SERVER
Professional Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Work History
Cashier/Ice Cream Server, 08/2016 to 12/2018Grand Pacific Palisades Resort, Oxnard , CA
- Maintained cleanliness and organization in all areas of establishment.
- Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
- Processed sales transactions, including cash, debit and credit.
- Notified manager and peers of any issues, including low inventory on ice cream and problems with electronics for immediate remediation.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
Guest Service Agent, 07/2015 to 05/2016Bay Photo Lab, Scotts Valley , CA
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Created welcome signs for big groups of sporting teams, birthdays, reunions, and meetings.
- Maintained work, 24 hour coffee, and gift shop areas.
Store Associate, 07/2018 to 08/2018Grand Pacific Palisades Resort, Carlsbad , CA
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Cleaned and maintained fitting rooms regularly.
- When working registers, explained the benefits of getting a Bealls Credit Card and signing up for rewards.
Guest Service Agent, 06/2019 to CurrentCove Inn, City , STATE
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance, including recommendations for tourist attractions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Recommended hotel services or amenities that guest may find useful.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Dealt with condominium owners on reservation usage, mail, and packages.
- Promoted limited specials to guests for current and future stays.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Prepared and submitted end-of-shift reports using roomMaster.
- Processed cash and credit card transactions for purchases or refunds.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
Education
Minot High School (2013-2016) - City
High School Diploma, 05/2017
Seacrest Country Day School - City
Bachelor of Science, Psychology, Expected in 05/2021
Stetson University - City
- Dean's List - Spring 2018
- Honor Roll - Fall 2018
- Dean's List - Spring 2019
- Dean's List - Fall 2019
Experience and Extracurriculars
FOCUS Leader
March 2019 - December 2019
March 2020 - December 2020
- Assisted with daily operations of the First Year & Transition Programs office.
- Aided in the implementation of all components of student orientation including: guiding a group of 20-30 students, executing lesson plans during group meetings, and participating in a week long training program.
Children's Miracle Network Dance Marathon Morale Captain
October 2019 - May 2020
- Responsible for promoting the dance marathon, supporting the efforts of the overall program, and engaging all of the dancers before, after, and during the event.
- Raising funds for the the kids at Orlando Health Arnold Palmer Hospital for Children.
Rotaract Club Member
August 2019 - May 2020
- Partners in service in and around the Deland Community, and works with Rotarians around the world to come together to "Be the Inspiration" to others by providing "Service Above Self".
Children's Miracle Network Dance Marathon Executive Member - Event Assistant
March 2020 - Present
- Responsible for creating events for Hatterthon (Stetson University's Dance Marathon program); events are currently facilitated online.
- Biweekly meetings.
- Promoting dance marathon and events for the Stetson community.
- Raising funds for the the kids at Orlando Health Arnold Palmer Hospital for Children.
Rotaract Club Executive Board Member - Director of Service and Philanthropy
July 2020 - Present
- Works with the president and vice-president as well as other organizations to find ways to provide for the community needs.
- Keep list of member volunteer participation and the number of hours spent on projects.
- Plan the Polio fundraiser with Treasurer, President and Finance Committee.
- Determine any other philanthropic causes Rotaract can/should assist with and receive organization voters.
- Compile list of community service events to do as an organization
.
Skills
- Guest Complaint Resolution
- Local Attraction Knowledge
- Time management
- NiteVision
- Customer service
- Cash Handling
- Microsoft Documents
- RoomMaster
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Resume Overview
School Attended
- Minot High School (2013-2016)
- Seacrest Country Day School
- Stetson University
Job Titles Held:
- Cashier/Ice Cream Server
- Guest Service Agent
- Store Associate
Degrees
- High School Diploma , 05/2017
Bachelor of Science , Psychology Expected in 05/2021
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