Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Personable and responsible Cashier in retail and customer service. Solid team player with upbeat, positive attitude.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.
Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction areaGreeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersGreeted guests and sat them at tables or in waiting areasConducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Minor in Management
Shipping and receiving
Professional and friendly
Careful and active listener
Strong public speaker
Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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