CASHIER/Customer Service Representative Resume Example
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CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Dedicated Food Attendant with 15+ years of maintaining cleanliness and safe food-handling standards in kitchen-centered roles. Detail-oriented and ambitious with drive for creating exceptional guest experiences. Reliable upbeat personality with positive attitude and excellent workplace focus. Offering 20+ years in customer service and proven ability to effectively monitor and maintain supply levels. Organized and energetic Breakfast Attendant with over 20 years of food preparation and serving experience. Efficiently arranged and maintained daily breakfast bar buffet and beverage station for high-volume establishments. Delivered high-quality guest service while consistently meeting company objectives for customer satisfaction. Enthusiastic and driven sincere devotion with 20+ years of experience. Prepared to offer knowledge and abilities to boost team success and enhance customer satisfaction by providing efficient dining support. Maintain clean tables and floors, keep supplies stocked and quickly deliver requested items. Personable Dining Room Attendant with 20+ years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Skills
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Work History
CASHIER/Customer Service Representative04/2019 to 05/2020
Schulte Hospitality Group – Baton Rouge , LA
Schulte Hospitality Group – Baton Rouge , LA
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Checked prices for customers and processed items sold by scanning barcodes
- Requested official identification for Catered purchases and verified details, consistently meeting strict legal standards of underage sales
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy
Breakfast Attendant06/2017 to 05/2019
Merakey – Manchester , PA
Merakey – Manchester , PA
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply
- Addressed special allergen-free food requests and worked to improve guest experience
- Improved guest comfort and satisfaction through personalized service and support
- Adhered closely to food safety standards and restaurant sanitation regulations, including washing hands, emptying trash and cleaning dining areas
- Delivered food to guest tables with timeliness and efficiency
- Assisted customers with information regarding menu offerings and nutrition information
- Adhered to all safety and sanitation standards while preparing and delivering food
- Cleaned and maintained dining area and condiment stations
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations
- Assisted in cleaning dining, food service and kitchen areas before, during and after meal service
- Ordered food supplies at end of shift for next day delivery by suppliers
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk
- Followed company cleaning and sanitation guidelines to comply with health department regulations
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children
- Examined and double-checked food orders to verify items ordered by customers
Billing Specialist06/2011 to 02/2017
Safeway – Helena , MT
Safeway – Helena , MT
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Kept vendor files accurate and up-to-date to expedite payment processing
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Generated financial statements and reports detailing accounts receivable status
- Posted payments for one of largest eyecare insurance providers on file
- Performed targeted collections on past due accounts aged over 60 days
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Generated accounts payable reports for management review to aid in financial and business decision making
- Promoted consistent accuracy of billing information by reconciling expected quotas of employers
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Managed efficient and accurate processing of invoices and check requests for 90 of locations
- Applied more than 3000 payments per week
Deli Manager05/2007 to 10/2012
STRAUBS GROCERS – City , STATE
STRAUBS GROCERS – City , STATE
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Orchestrated positive customer experiences at all stages by overseeing every area of deli operations.
- Limited portion sizes and used garnishes to control food costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Inventoried food products and associated materials on quarterly basis..
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Set schedules for 15 staff by planning and designating shifts and hours.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and professional talents.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
Education
GED03/1975Jefferson College-
City,
State
Serv Safe Certified: Serv Safe 2019Jefferson College-
City,
State
Serv Safe Certification Certified 2017
Required by health departments of county your working in.
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Resume Overview
School Attended
- Jefferson College
Job Titles Held:
- CASHIER/Customer Service Representative
- Breakfast Attendant
- Billing Specialist
- Deli Manager
Degrees
- GED 03/1975
Serv Safe Certified : Serv Safe 2019
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