Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Outgoing waitress/bartender offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.
  • An extremely quick study , with an ability to grasp instructions easily and efficiently. Dedicated, innovative, and self-motivated team player/builder.
  • Exceptional leadership, organization, interpersonal, and problem solving skills.


Highlights
  • Works well under pressure
  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Exceptional interpersonal skills
  • Food and beverage specialist
  • High-volume dining
  • Trained in liquor, wine and food service
  • Upbeat, outgoing and positive
  • Food safety understanding
  • Staff development talent
  • Multilingual
  • Full service restaurant background
  • Hiring and training
  • Supervisory skills

Languages spoken:

  • English ~ Fluent
  • Malay ~ Fluent
  • Bahasa Indonesian ~ Fluent
  • Japanese ~ Beginner
  • Spanish ~ Beginner
  • Arabic ~ Beginner
Education
St. Maur's International School Yokohama, Expected in 1994 : - GPA :

Attended this school until junior year with and accomplishment of acquiring the International Baccaleurate Diploma by British Standards.

  • Achievements: 1st in Math Computations Competition, 1st in Calculus competition, Treasurer for the Student Council from Freshman to Junior year.
Taylor's College Melbourne, Expected in 1995 High School Diploma : - GPA :

Finished Junior and Senior grades with an achievement of acquiring the Victorian Certificate of Education via British Standards.

Flinder's University of Australia Adelaide, Expected in 1996 BBA : Accounting - GPA :

1st year of Bachelor of Economics in Accounting

Victorian University of Technology Melbourne, Expected in 1997 : Accounting - GPA :

Continuing education in Bachelor of Economics in Accounting

MDIS under University of Bradford Singapore, Expected in 2011 Bachelor of Science : Accounting - GPA :

Continuing education and received Dipoma of Business Management and Bachelor of Science in Accounting and Finance.

Accomplishments

Transitioned from entry level to management within a short period of time in both the restaurant and bar setting.

Experience
Novogradac & Co. Llp - Cashier and part time waitress
Los Angeles, CA, 1994 - 02/1995
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Jo-Ann Fabrics - Waitress/Manager
Belle Vernon, PA, 03/1998 - 01/2002
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered questions about menu selections and made recommendations when requested.
  • Skillfully anticipated and addressed guests' service needs.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Checked in deliveries and signed off on products received.
  • Correctly calculated charges, issued bills and collected payments.
Cedar Fair Entertainment Company - Supervisor/Manager
Galveston, TX, 03/2000 - 05/2004
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Facilitated prompt and accurate seating and service of all guests.

Family Business - Canteen at National University of Singapore
City, , 06/2005 - 08/2007

Cashier, kitchen assistant, and cook

Changi Airport - Customer Service Expert
City, , 08/2007 - 10/2009
  • Successfully checked in passengers prior to boarding.
  • Processed reservations, coordinated stand-bys and monitored cabin availability.
  • Checked baggage and collected baggage charges.
  • Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
  • Escorted passengers in wheelchairs from the terminal to the aircraft.
  • Protected customers’ baggage from loss, theft and damage by handling them properly.
Applebee's - Bar Manager
City, , 10/2009 - 11/2011
  • Provided prompt, efficient, friendly, and quality service at all times.
  • Effectively handled customer complaints and special requests.
  • Maintained stock levels to prevent shortages of critical items.
  • Consistently kept bar and work areas clean and sanitary in compliance with bar standards.
  • Accurately balanced cash register at all times.
  • Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
  • Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
  • Quickly mixed a variety of simple and complex cocktails.
  • Participated in bar incentives and contests to drive sales and promote the venue.
  • Operated credit card machines correctly and quickly.
  • Greeted newly seated guests in a friendly and timely manner.
  • Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

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Resume Overview

School Attended

  • St. Maur's International School
  • Taylor's College
  • Flinder's University of Australia
  • Victorian University of Technology
  • MDIS under University of Bradford

Job Titles Held:

  • Cashier and part time waitress
  • Waitress/Manager
  • Supervisor/Manager
  • Canteen at National University of Singapore
  • Customer Service Expert
  • Bar Manager

Degrees

  • High School Diploma
  • BBA
  • Bachelor of Science

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