Many years in the Data Processing and Customer Service environment. Broad range of experience and education in computer operations including system analysis, problem determination/resolution, end-user system support and reporting, technical support, production coordination, database management, training, list/customer fulfillment, teleprocessing, premium processing and data entry.
Responsible for personal cash drawer/till for accurate amount balance. Superior customer service.
Also worked as a salad/melon bar clerk responsible for the daily preparation, set-up and maintenance.
Instruction and guidance on machines, exercise and nutrition.
Retail and membership sales.
Inspirational and motivational to members and local community support.
Temporary work directing, logging and ticketed all incoming problem calls.
Daily interactions with Programmers and Customer Service to fulfill external customer requests. Update, maintain, query and manage data to produce various types of reports, output media and FTP/emails.
Experience in the direct mail business with Merge/Purge and NCOA.
Worked closely with Client to build a selection/query system based on the web for quick retrieval of database information.
Daily interaction with customers requesting title transfers and renewals; loan/lease payoff quotes and closures; Switchboard operator; Opened, sorted, verified and delivered daily mail; Entered and reconciled daily payments into the system for daily Bank Courier deposit.
Set-up, scheduled, monitored and maintained batch/job flow of 12+ program streams, 500+ jobs for internal customers. Interacted with business analysts and programmers. Monitored and reported system storage usage and made efficiency enhancements to reduce run time and CPU costs. Created various data files for clients and inter-office ad-hoc report requests. Produced year-end tax reports and W-2's as well as IRS and State quarterly/yearly filings for 600+ clients. Helpdesk support and customer service for large intra/internodel base. Console Operator responsible for nightly monitoring and controlling production processing, online applications, mainframe activity and equipment. Data Transmissions. As a Computer Room Clerk maintained XEROX laser printers and various tape drives for job processing. Operated and maintained IBM 3762 and Burroughs machines to process premium payments and performed daily transmissions and initialization. Also worked on Mail-ex machines to automatically open mail. And as a Settlement Clerk reviewed, verified and reconciled all checks processed in preparation for the daily bank deposit.
Installed, tested and implemented new on-line/batch systems which involved the creation of JCLs, program flows, libraries and files.
Coordinated with Freddie Mac/Fannie Mae setting up data transmissions.
Successfully restored 3 selected job streams for off-site disaster recovery project that involved executing test batch streams and verifying results.
Successfully transferred and executed 5 financial systems for office re-locations that involved manipulating job flows and updating programs.
Created PowerPoint presentations for documentation on job functions.
Developed procedures for transmitting and receiving data.
Maintained technical standard operating procedures manuals.
Trained all new associates on job functions and procedures.
Facilitated daily status meetings reporting all events and issues.
Honored with 4 "Employee Of The Month" customer service awards.
AT&T Data Communications
Parnasus SNA/VTAM, MVS/VSAM and Network Operations
Time Management Systems
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