To work with a company that appreciates someone with a diversified background in customer service. Someone who familiarizes with Microsoft word, data entry, and money handling. I am looking to find a job that will let me execute how passionate I am to work with a diverse group of individuals , as well as one that will help me by expanding my work ethic.
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Recognized by peers and management for going above and beyond normal job functions. Promoted to shift manager after six months of employment.
Customer Service
Accepted payment from customers and made change as necessary. Assisted co-workers. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Suggested additional items to customers, as appropriate, to increase restaurant sales. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Up-sold additional menu items to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Took initiative to find extra tasks when scheduled duties were completed.
Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner.
Student government representative. Varsity wrestler 2008-2009. 3.5 GPA student.
Minor in business. Major in psychology. 3.9 GPA student.
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