Dear Hiring Manager, I'm applying for a position at your company. Based on the posted description, I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with extensive knowledge of the Customer Service industries. Energetic, outgoing and driven to reach company goals. I maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, and versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am sure to be a Positive and Reliable Employee to the AFLAC Family. Please find my resume attached. I can be reached at the number above or at my email address.
Kiara Q. Carter
High customer service standards.
Strong problem solving ability.
Adept in automated attendant systems.Proven record of processing exact and efficient sale and return transactions.
Demonstrated ability to balance all transactions run through assigned register, including layaway payments, checks, register receipts, currency, and credit card.
Knowledge of gift cards, travelers checks, food stamps, cash, checks, processing coupons, and refunds.
Able to maintain clean, neat and correctly stocked check stand and safe and secure work area
Skilled in MS Word, Excel and Outlook.
Highly skilled in providing information regarding products and services of the company.
In-depth knowledge of taking orders, compute charges, and administer billing or payments.
06/2014 to 09/2014
CashierMcdonalds － Columbus, GA
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Recorded customer orders and repeated them back in a clear, understandable manner.
Served fresh, hot food with a smile in a timely manner.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Mastered Point of Sale (POS) computer system for automated order taking.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Communicated clearly and positively with co-workers and management.
04/2014 to 06/2015
Customer Sales Rep.S&H Call Resources － Columbus, GA
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assisted in creating detailed product website that reduced average call time by 120 seconds.
Properly directed inbound calls in phone queues to improve call flow.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
12/2015 to 01/2016
Sales AssociateWaffle House － Columbus, Ga
Excelled in exceeding daily credit card application goals.
Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Worked flexible schedule to accommodate changing customer levels.
Answered incoming telephone calls with professional and knowledgeable responses.
Maintained up-to-date knowledge of customer buying habits.
CashierDollar General － Cataula, GA
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures.
Organized register supplies.
Worked with customer service to resolve issues.
Unboxed new merchandise.
Rotated stock to maintain freshness.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Education and Training
GED: Adult EducationColumbus Technical College － Columbus, GA