Personable and responsible Cashier with 2 years in retail and customer service. Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.
Received and processed cash and credit payments for in-store purchases.
Opened and closing hours, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Quickly and courteously resolved all guest problems and complaints.
Displayed a positive and friendly attitude towards customers and fellow team members.
Mixed, weighed and proofed ingredients in accordance with bakery recipes. Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies. Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers. Prepared bakery and specialty products such as bagels, breads and pastries.
Maintained highest standards of bakery product quality. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Consistently emphasized food quality and specialized baking techniques.Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.Established and maintained open, collaborative relationships with the kitchen team.
Prepared and served delicious espresso and coffee drinks according to memorized recipes. Routinely thoroughly cleaned the coffee and espresso machines. Accurately filled customer orders. Calculated and returned appropriate change.Promoted positive customer and associate relations through courtesy, service and professional appearance.
Basic Vocational Certificate: Prep Cook
Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
Classes in Restaurant and Facility Operations
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