Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
Cashier skills
Cashier experience
Effective communication
Self motivation
Teamwork
Work ethic
Microsoft office skills
Problem solving
Customer services
Experience
02/2018 to 06/2020
Cashier First Watch Restaurants – Williamsburg, VA,
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Built and maintained effective working relationships with peers and upper management.
02/2018 to 06/2020
DspBethesda Lutheran Homes – Centennial, CO,
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Supported and encouraged psychiatric patients to promote health and wellness.
Enhanced patient wellbeing by supporting participation in recreational activities.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Helped patients adjust to hospital routines and thrive in structured environments.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Worked to improve patient outlook and daily living through compassionate care.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Maintained clean and well-organized environment to promote client happiness and safety.
Monitored clients' progress to report necessary changes.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
12/2015 to 03/2017
Security GuardGardaworld – Long Beach, CA,
Monitored premises and recorded all activity in daily officer report for submission to [Job Title] at close of shift.
Warned persons of rule infractions or violations and evicted violators from premises.
Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and [Type].
Monitored and authorized entrance and departure of employees, visitors and other persons.
Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
07/2014 to 12/2015
Cashier First Watch Restaurants – Windermere, FL,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Contributed to positive, organized store appearance through [Action] and [Action].
Built and maintained effective working relationships with peers and upper management.
Education and Training
Expected in 05/2014
High School Diploma: Williamsburg Charter High School - Brooklyn, NY GPA:
Expected in 05/2021
Associate of Arts: Law Enforcement Minnesota State College-Southeast Technical - Red Wing , MN GPA:
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