Looking for a management position with a company that offers promotional advancement for hardworking individuals in a fast-paced customer service environment.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
CASHIER 7-11 March 2012 to September 2012N. LAS VEGAS, NV
Cashiering, Inventory, Cleaning, Stocking And providing excellent customer service.
Picker/Expediter October 2010 to December 2010BED BATH AND BEYOND － LAS VEGAS, NV
Duties included picking orders placed by online customers and preparing them for shipment, packing.
and invoicing orders also.
Customer Service Manager/ Front End ZS (currently) May 2009 to CurrentWALMART － N. Las Vegas, NV
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Addressed and corrected sales staff communication issues in a tactful and effective manner.
Security Officer February 2007 to April 2009US SECURITY ASSOCIATES － Southfield, MI
Various Aspects of security, office bldgs,theaters,retail stores,plants and government offices and other.
forms of loss prevention.
Water Systems Helper / Coach Service Att March 2001 to September 2006CITY OF DETROIT － Detroit, MI
Repair broken water mains *Repair water services *Basic sewer repairs *Repair water service valves.
and gates *Investigate watersewer problems *Fuel city Coaches *Clean city coaches *Maintain fluid.
levels in city coaches *Replace Damaged or worn tires on city coaches.
Department Manager October 2000 to March 2001KMART CORP － DETROIT, MI
Responsible for keeping department cleaned and stocked *Responsible for ordering merchandise for.
the department *Responsible for a small group of employees *Handled customer comments complaints.Stocked and restocked inventory when shipments were received.Contributed to merchandising ideas at team sale meetings.
Boutique Manager June 1999 to September 2000NATALIE'S BOUTQUE － Southfield, MI
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Wrote order supply requests to replenish merchandise.
Security Officer May 1999 to August 2001GUARDSMARK － Troy, MI
Provided security for a major office building and was responsible for monitoring cctv, answering multiple.
phone lines,employee safety and customer service duties.
General StudiesRedford High School － MI
CERTIFICATES AND LICENSES Licensed Producer (life insurance), STATE OF MICHIGAN, MI SKILLS AND ABILITIES I have extensive customer service experience and have recieved 2 employee of the month awards in a 6 Month period as well as Saftey Awards. HONORS AND ACTIVITIES Served on the Safety Committee for Children's Hospital Of Michigan (1998) *Employee of the month Detroit Department Of Transportation (October 2001) NOTES / OTHER INFORMATION I am a hard-worker and eager to learn I adapt well to new challenges and work well in a group as well as an individual.And I am also looking to work in a Customer Oriented Environment .
*Wal-Mart associate of the month twice as well as Saftey award winner.