Skilled Customer Service Rep with Over 5 years of experience at identifying, correcting and solving problems. A highly organized, team player with the ability to provide quality service to customers and strives to exceed employer expectations.
Adobe Photo Shop
01/2018 to Current
CashierEl Pollo Loco － Oceanside, CA
Take customer orders
Clean lobby, clean tables, clean salsa bar, broom the floor
Check bathrooms make sure it has soap and toiletry
Restalk Salsa Bar, kitchen utensils, Soda Cups, Soda lids, water cup chips, Flour Tortilla, Corn Tortilla
01/2016 to 01/2017
CashierWalmart － San Diego, CA
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods by scanning items and ensuring pricing is correct and collected payment in the form of cash, credit card, or check.
Greet customers, dispense correct change, resolve amount discrepancies and bag items carefully.
Clean up checkout area with damp cloth and disinfectant.
Answer customers' questions and get a manager if answer doesn't solve the issue.
Return unwanted items to shelves.
01/2012 to 01/2013
Marketing DirectorNews Paper Pakistan Link － Anaheim, CA
Created, visualized, designed and dispatched advertisements for print materials.
Managed accounts and pay-roll.
Developed relationships with prospective customers by following up on referrals and leads.
Sold ad apace and promoted paper.
Directed, planned and oversaw the advertising budget and marketing strategies of the organization's products and services.
Acted as subject matter expert to leadership on issues relating to effective marketing.
01/2012 to 01/2013
Lien RepresentativeLaw Office of Saad Amer Enterprise － Anaheim, CA
Represented injured workers at workers compensation appeal boards.
Appeared in court with medical invoices to settle cases.
Analyzed and implemented lien resolution plans at the file level.
Thoroughly documented all activities in the claim file.
Managed lien litigation in conjunction with the assigned examiner and department leadership.
Frequently communicated with all appropriate parties involved with the claim to solve problems.
Verified bill balances and resolved issues relating to lien claims.
Presented information and prepared reports for clients and the leadership team.
Litigation Lien Management measured through aggressive resolution action plans.
Reviewed legal referrals from examiners to defense counsel in accordance with the litigation plan.