Dedicated Customer Service Representative with more than four years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Visual merchandising proficiency
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
09/2016 to Current
CashierCorner Pantry (Shell) － Columbia, SCManaged quality communication, customer support and product representation for each client..Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction.
09/2016 to 09/2016
Cashier BP (Exxon) － Columbia, scHelped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
09/2015 to 07/2016
Stower/ RecieveAmazon － West Columbia, SCMaintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.
12/2014 to 09/2015
Head CashierSpinx － Lexington, SCMaintained work area in clean and neat manner. Monitored exits for security issues. Trained and mentored new cashiers. Built and maintained productive relationships with employees. Greeted customers promptly and responded to questions. Documented performance issues. Counted and balanced cashier drawers. Helped customers find store locations and complete purchases. Worked in competitive team environment to exceed revenue quotas. Provided input on department transfers and promotions.
07/2014 to 10/2014
Food Runner Smash Burger － Irmo, SCTook necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Correctly received orders, processed payments and responded appropriately to guest concerns. Promptly reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas.
03/2014 to 11/2014
Assistant Manager in Training Dunkin Donuts － Irmo, SCDeveloped department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. Surpassed revenue goals in four consecutive quarters. Reduced and controlled expenses by making sure everything was in place and order from the employees to the customers sales.Managed team of twelve of professionals. Served as mentor to junior team members.
High School DiplomaW.J Keenan High － SC, Columbia
Graduated with honors. Course on Infection, Control Makeup Application, Business Courses,Advanced Hair Removal, training Emphasis in Chemistry Anatomy and Physiology: CosmetologyVirginia College － Columbia, SCCosmetology