caseworker ii resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Well-educated individual with data integrity and client education talents. A communicative Caseworker with a background spent working with culturally diverse individuals and recommending the best options for treatment.

  • Highly effective communication
  • Proficient in all Microsoft programming
  • Mood disorders knowledge
  • Service assistance and support
  • Family maintenance
  • Records management
  • Court proceedings
  • Trauma experience
  • Case planning
  • Report writing
  • Community outreach
  • People skills
  • Working collaboratively
02/2018 to 07/2020
Caseworker II City Of Dallas, Tx Dallas, TX,
  • Demonstrated the ability to independently time manage, meeting deadlines under pressure, and become self motivated.
  • Understanding the importance of productive scheduling, travel schedule mapping, and knowledge of technology to document in the field.
  • Working extended hours due to increase caseloads, child placement, on call, and other unexpected case rated issues.
  • Conducting in home visits with patients and children.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Maintained updated progress notes and case record, and documented children's progress in recreational activities, treatment plans, and education.
  • Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
  • Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
  • Liaised between individuals, families and service providers to best manage treatment services.
  • Monitored and documented status updates on health and wellbeing of each child under care or assessment.
  • Supported and directed families navigating court system and obtaining needed treatment from local agencies.
  • Worked with court system, foster licensing and placement agencies, foster parents, and community family support programs such as CASA to coordinate support services.
  • Assessed needs of foster children place in therapeutic foster boarding homes and foster families receiving services; monitored supportive counseling and consulting services provided to children and families.
  • Successfully facilitated foster and kinship adoptions and helped to reunite families.
  • Developed safety plans for children, including all coordinated actions between myself and foster placement, issues meetings needs. Plans were updated and adjusted to road map new development or discovered needs
01/2017 to 05/2019
ACE Coordinator Maryville Academy Des Plaines, IL,
  • Working as an Ace Lead Teacher required that I continued to self evaluate pushing my ability to be creative, organized, and engaging.
  • Collected and organized documents and supplies.
  • I was given the opportunity to write and present a new after school elective. Enthusiastically, I stood reading over my projected budget plan, and leading them in a classroom unforgettable experance. The class was approved, enrollment spiked, and other teachers were inspired.
  • Attended professional development training to improve knowledge and skills.
  • Managed classrooms and taught students information covering core subjects with interactive activities.
  • Physically able to run, walk long distances, stand the entire day, and carry at least 55lbs.
  • Orchestrated informative meetings with parents to discuss current needs, accomplishments, self motivation, peer interaction, and any behaviors.
08/2013 to 06/2016
Case Manager Jena Choctaw Pines Casino Dry Prong, LA,
  • The first two years I worked as a direct support staff: cleaned, cooked, organized outings, help clients to interact with others in the community, doctor appointments, documentation of behaviors and medications, encouraged and assisted in task training goals The last year I was asked to began training as the new case manager: Observed and monitored client behavior and responses to treatment.
  • Developed and implemented treatment plans and modified when needed.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Maintained a caseload of more than 25 clients in both a group home and residential environment.
  • Aided parents in arranging medication evaluations and psychological testing.
  • Presented case history material to review and discussion with other staff member.
08/2012 to 04/2013
General Manager Peak Hospatality City, STATE,
  • In three months after being promoted into this position we report more money to the hotel then all year.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Education and Training
Expected in 09/2018 to to
Master's: Criminal justice
University of Phoenix-Online Campus - Houston, TX
Expected in 01/2016 to to
Bachelor's: psychology
University of Phoenix-Online Campus - Houston, TX
  • Over time I became a Ass.
  • Manger, but after the birth of my first little girl I stepped back down.
  • Skills Used The skill I used the most was communication.
  • Daycare Assistant NEW HOPE DAY CARE - Wharton, TX May 2000 to February 2003 Working with the children in and outside the classroom, assuring the safety of children, helping to prepare bank account information for monthly meeting, asist teachers with getting supplies for the classroom, taking children on field trips, working with parents to develop plans of action with behavior issues, informing parents of any and all changes with their children, teaching a classroom wherever needed ages ranged from 0-10 years old, and going out into the community informing them about our services.
Word (10+ years) Hippa (10+ years) Customer Service (8 years) Budgeting (10+ years) Powerpoint (7 years) Communication (10+ years) Leadership (10+ years) Team Leadership (10+ years) Training (10+ years) Typing (10+ years) Team Player (10+ years) Sales Management (10+ years) Sales (10+ years) Teamwork (10+ years) observing behaviors (10+ years) Monitoring (10+ years) Case Management Research Time management Teaching, Child care (10+ years) Early Childhood Education (3 years) Lesson Planning (3 years) Training & Development (10+ years)
Additional Information
  • Ready to Work , Authorized to work in the US for any employer

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Resume Overview

School Attended

  • University of Phoenix-Online Campus
  • University of Phoenix-Online Campus

Job Titles Held:

  • Caseworker II
  • ACE Coordinator
  • Case Manager
  • General Manager


  • Master's
  • Bachelor's

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