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Caseworker/counselor Resume Example

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CASEWORKER/COUNSELOR
Professional Summary

Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Results-driven Mental Health Counselor able to challenge clients to work toward healing and self-sufficiency while emphasizing personal strengths and milestones. Compassionate, solutions-oriented mental health tech dedicated to providing exceptional care and devising creative treatment plans for adolescents and adults dealing with substance abuse issues. History of being an effective team member with full understanding of the underwriting process and team needs. Courteous professional with extensive knowledge of services, treatment options and issue resolution methods for substance abuse and mental health cases. Motivated Caseworker with a high level of integrity and a strong desire to help people resolve challenges. Considered a compassionate, team-oriented individual. Highly communicative individual with the ability to identify issues and make the best decisions regarding course of treatment. A disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Community Service Specialist successful at offering community support services to adults with developmental and intellectual disabilities. Compassionate Community Service Specialist with 4 years in education and human service. Exceptional planning, administration and leadership skills, particularly in program design, implementation and management. Highly motivated and skilled counselor able to graciously handle resolve challenging client issues. Driven to consistently deliver exceptional client support. Dedicated professional with 4 years in counseling and crisis intervention. Offer comprehensive academic and work background in social services, as well as strong interpersonal, organizational and computer skills. Highly communicative individual with ability to identify issues and make best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for [Type] cases.

Skills
  • Tenant and eviction laws
  • Property management
  • CPR certified
  • Ability to lead groups
  • Client interaction
  • Service referrals
  • Reporting and documentation
  • Flexible schedule
  • Effective public speaker
  • Managerial background
  • Mental health treatment programming
  • Self-starter
  • Organized
  • Team leadership
  • Team player
  • Suicide prevention training
  • Strategic thinker
  • Treatment Planning
  • Psychology
  • Planning
  • Leasing and sales
  • Adaptable
  • Drug and Alcohol counseling
  • Public Speaking
  • Interpersonal and written communication
  • Issue identification and resolution
  • Case management
  • Conflict resolution
  • Reliable
  • Goal-oriented
  • Relationship building
  • Microsoft Office
  • Substance abuse expertise
  • Intakes and assessments
  • Domestic violence prevention
  • Policies and procedures
  • Records oversight and accuracy
  • Addiction Treatment
  • Mental Health
  • Progress Reports
  • Communications
  • Team Building
  • Organization
  • Team Management
  • Process Improvement
  • Operational Improvement
  • MS Office
  • Budgets
  • First Aid/CPR
  • Business Operations
  • Problem Resolution
  • Supervision
  • Regulatory Compliance
  • Customer Service
  • Project Organization
  • Relationship Development
Work History
Caseworker/counselor, 05/2018 to Current
People City Mission – Lincoln, NE
  • Determined clients eligibility and suitability for programs by performing intake interviews, including bio-psycho-social assessments. 
  • Managed caseload of up to 32 guests and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
  • Created treatment or service plan meeting each client's individualized needs.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Coordinated with courts and community agencies for supportive services.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
  • Performed case management functions, including discharge planning, placement monitoring and crisis intervention. 
  • Worked with men diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients. 
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records. 
  • Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting. 
  • Assessed needs of each client and recommended appropriate services and resources.
Property Manager, 08/1991 to 06/2018
Kabredlo's Inc. – Lincoln, NE
  • Developed, reviewed and submitted property operating and capital budgets.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Introduced and monitored effective lease renewal programs.
  • Kept rental income coming in by quickly filling vacancies.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Carefully screened applicants for tenancy.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
  • Collected and kept careful records of rental payments.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated effectively with owners, residents and on-site associates.
  • Completed final move-out walk-throughs for tenants.
  • Planned special events such as lotteries, dedications and project tours.
  • Completed annual rent calculations using housing database software.
  • Developed and executed plan to achieve and maintain above a 90% or better rate of occupancy.
  • Evaluated and recommended changes in rental pricing strategies.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Handled disciplinary actions, performance appraisals and terminations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed a community of nearly 300 apartments and homes.
  • Scheduled contractors for maintenance issues.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewals for the management office.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant. Job duties were not limited to above items and included cleaning up of units the properties themselves also maintain and clean laundry rooms.
Mental Health Technician, 01/2015 to 06/2017
Bryan Health – Lincoln, NE
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures, ran groups, held clients accountable, maintained and updated all documents for clients goals and objectives. Worked within a team to develop and put in place treatment plans for all clients youth to adult (men and women). Assisted in all areas of treatment helping clients with all basic needs and introducing new ways to view things.
Education
NA: GeneralSoutheast Community College Area - Lincoln, NE
Bachelor Of Arts: Human Services, 2018
Doane University - Crete, NE
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Resume Overview

Companies Worked For:

  • People City Mission
  • Kabredlo's Inc.
  • Bryan Health

School Attended

  • Southeast Community College Area
  • Doane University

Job Titles Held:

  • Caseworker/counselor
  • Property Manager
  • Mental Health Technician

Degrees

  • NA : General
    Bachelor Of Arts : Human Services , 2018

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