caseworker resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Service-focused, administrative executive bringing unparalleled skills in client relations, task prioritization and time management. Motivated to directly and efficiently address client concerns head-on, develop proactive solutions and implement corrections with efficiency. Motivated professional capable of building productive relationships, resolving complex issues and winning client loyalty. Bringing a 6-year background in maintaining client satisfaction and contributing to company success. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of deadlines and accuracy. Motivated to learn, grow and excel in my position.

  • Strategic Planning
  • Data analysis
  • Web-Based Reporting Tools
  • Revenue Development
  • Operational Assessments
  • Forecasting and Planning
  • Conflict Resolution
  • Traffic analysis
  • Negotiation
  • Executive presentations
  • Business administration
  • Calibration and adjustments
  • Specifications reading
  • Scheduling
Work History
05/2021 to Current
Implementation Manager Refresh Mental Health Nashua, NH,
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
  • Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
  • Documented processes to streamline setup, customization and maintenance.
  • Researched and resolved barriers to successful system functionality, improving support and issue resolution.
03/2020 to Current
Caseworker Liberty University Lynchburg, VA,
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Coordinated with courts and community agencies for supportive services.
  • Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Managed caseload of 300-400 and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
11/2018 to 03/2020
Customer Service Specialist Certain Lending Tucson, AZ,
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Used consultative techniques to understand customer needs and make strategic referrals to
    business partners
  • Recorded product or service failure complaints and notified appropriate departments
03/2018 to 12/2018
Operations Assistant Century Communities San Antonio, TX,
  • Managed and maintained file system covering expenses, reports and support documentation
  • Gathered, organized and modeled data to assist management in making key decisions
  • Assisted with day-to-day operations of facility, including scheduling and customer service
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
02/2015 to 07/2016
Customer Relations Coordinator Company Name City, State,
  • Resolved customer issues and escalations with efficiency and diplomacy
  • Maintained highest level of customer satisfaction across the Houston area by mentoring and motivating team members to deliver exceptional performance
  • Developed strategies to increase customer satisfaction
    Coordinated staff and resources to accommodate promotional events
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
Expected in 12/2019 to to
Bachelor of Science: Criminal Justice
Sam Houston State University - Huntsville, TX
  • Professional development completed in Criminal Studies
  • Dissertation: Research Methods
  • Coursework in Victim Services, Interviewing and Counseling, Gender and Crime, and Special Offenders
Expected in 05/2017 to to
Associate of Science: Criminal Justice
San Jacinto College South - Houston, TX,
  • San Jacinto's Dean Program in 2017
  • Member of "Family, Career and Community Leaders of America", 2013 to 2016
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Took on tasks originally assigned to peers to decrease their workloads, completing them within expected time constraints
  • Handled several high-level case loads simultaneously, successfully delivering each of them in less time than was expected
  • Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
  • Market Research - Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance
Additional Information
  • Worked alongside with UnBound Sex Trafficking Agency
  • Documented community service hours

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Resume Overview

School Attended

  • Sam Houston State University
  • San Jacinto College South

Job Titles Held:

  • Implementation Manager
  • Caseworker
  • Customer Service Specialist
  • Operations Assistant
  • Customer Relations Coordinator


  • Bachelor of Science
  • Associate of Science

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