LiveCareer-Resume

caseworker resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Intuitive Caseworker providing needs assessments for numerous of individuals per year. Ready for a new position that involves finding the most effective service offerings for individuals. A individual with data integrity and client education talents. A communicative Caseworker with a background spent working with culturally diverse individuals and recommending the best options for treatment. Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills. Flexible hard worker ready to learn and contribute to team success. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Business-minded individual motivated to meet monthly quotas through tried and true marketing techniques. A valued team player with the mentoring capabilities that appeal to new employees. Looking for a Wireless Sales Associate role with an established company.

Skills
  • Client engagement
  • Recordkeeping
  • Service assistance and support
  • Conflict mediation
  • Highly effective communication
  • Strategic planner
  • Violence prevention
  • Mood disorders knowledge
  • Patient-centered care
  • Emergency response training
  • Behavior redirection
  • Client safety and first aid
  • Compassionate client care
  • Client documentation
  • Supervision
  • Sales assistance
  • Friendly, positive attitude
  • Microsoft Office
  • Troubleshooting
  • Organization
  • Customer service
  • Reliable and trustworthy
  • Basic math
Experience
Caseworker, 08/2020 - 10/2021
Refresh Mental Health Salem, OR,
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
  • Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
  • Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
  • Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
Wireless Sales Consultant, 01/2020 - 07/2020
At & T Selma, CA,
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Provided customers with service options based on current plan found in customer database.
  • Educated customers about policies, contracts and payment amounts.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Educated customers on plan and carrier options with details.
Home Health Care Provider, 01/2015 - 02/2020
We Care Agency City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Met client demands by referring direct care providers.
  • Supported field staff, patients and families in dealing with clinical issues and concerns.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Reviewed processes to improve quality, identify pain points and address training issues.
  • Assisted patients with personal care to alleviate burden on family members.
Education and Training
GED: , Expected in 07/2014
-
TSJC - Trinidad, CO,
GPA:
Status -

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Resume Overview

School Attended

  • TSJC

Job Titles Held:

  • Caseworker
  • Wireless Sales Consultant
  • Home Health Care Provider

Degrees

  • GED

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