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Caseworker Resume Example

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CASEWORKER
Summary

Dynamic Office Coordinator with 12 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills
  • Typing 55 wpm
  • Customer Service
  • Management
  • Auditing
  • Organizational Skills (10+ years)
  • Fair Housing Regulations
  • Assessments
  • Accounting
  • Microsoft Office Suites (10+ years)
  • Accounts Payable
  • Accounts Receivable
  • Scheduling appointments
  • Billing
  • Drafting and finalizing contracts
  • Implementing policies
  • Customer Service
  • Data Entry
  • Reconciling expenses
  • Coordinating meetings
  • Project organization
  • Inventory management
  • Planning and coordination
  • Business operations
  • Problem resolution
  • Relationship development
  • Excel spreadsheets
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Scheduling
Experience
Caseworker
Cheyenne, WYCheyenne Housing/Apr 2020 to Current
  • Remain familiar with current U.S Department of Housing and Urban Development ever-changing Federal Regulations as they relate to Section 8 Housing programs.
  • Maintain required reports and statistics.
  • Prepare reports on a monthly and annual basis, as required.
  • Facilitate and mediate communication with assigned clients and landlords, as needed.
  • Negotiate with landlords to promote the de-concentration of Section 8 Voucher holders.
  • Respond to inquires, phone calls, correspondence, and e-mail in a timely and responsive manner.
  • Perform program orientations to educate and inform applicants of program requirements and responsibilities.
  • Coordinate with Housing Quality Inspector and Housing Quality Assistant to ensure timely inspections at admission to program, annual re-certification and condition of unit inspections
  • Maintain proper maintenance of client files and computer records to ensure accuracy according to HUD regulations and HACSL policies and procedures.
  • Including renewing of contracts for Section 8 housing participants, including interims and re-certification/review of income and household composition.
  • Respond in a timely manner to all allegations received such as drug-related criminal activity, activities that threaten the health or safety of residents, any gang-related activity, violent criminal activity, any sexual offense, fraud allegations, income discrepancies, household composition and any program participant responsibilities that have been violated.
  • Attend informal hearings and Third District Court pertaining to any of the above allegations.
  • Calculate and collect payments for unreported income by participating clients and attend informal hearings, as required.
  • Coordinate and collaborate with the Accounting Department to ensure accurate and timely housing assistance payments (HAP) to landlords.
Financial Auditor/AP Specialist
Loveland, CONutrien /Jun 2019 to Feb 2020
  • Review all daily, weekly and monthly reports to ensure that data is processing correctly per audit rules and Corporate policy
  • Review expense reports submitted by employees for overall reasonableness; ensure that users are not in violation of Corporate Travel Policy and Government regulations
  • Test various financial documents and reports for accuracy and compliance
  • Created and implemented audit program that could identify risks and assess compliance requirements.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Communicated audit findings by preparing and disseminating final reports.
  • Cross-trained employees, enabling completion of all priority tasks during personnel absences.
  • Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
Office Manager
Greeley, COA-1 Heating And Air Conditioning Services /May 2018 to Jun 2019
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Collaborated closely with HVAC techs to effectively smooth and improve office operations.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Supported clerical needs of more than 15 HVAC techs, including taking messages, scanning documents and routing business correspondence.
Front Office Coordinator
Greeley, COBlood and Iron/Jun 2008 to Mar 2019
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Monitored daily and weekly schedules and monthly calendar obligations for 5 artist.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Generated shipment invoices, prepared packages and set up courier deliveries.
  • Set up and maintained physical and electronic filing systems.
  • Assisted with administrative tasks, including filing, answering phones and scheduling.
  • Helped customers find specific products, answering questions and offering advice.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Education and Training
Diploma: GeneralLincoln High School Fort
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Resume Overview

Companies Worked For:

  • Cheyenne Housing
  • Nutrien
  • A-1 Heating And Air Conditioning Services
  • Blood and Iron

School Attended

  • Lincoln High School Fort

Job Titles Held:

  • Caseworker
  • Financial Auditor/AP Specialist
  • Office Manager
  • Front Office Coordinator

Degrees

  • Diploma : General

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