Administrative professional who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Self motivated and efficient at multitasking, time management, and all task assigned. Flexible and hardworking with the drive to succeed. Goal driven with a strong work ethic.
Increased office organization by developing more efficient filing system and customer database protocols.
Received applications to determine eligibility for assistance with medical services for aged and disabled clients. Interviewed and gathered information to accurately determine eligibility. Explained program benefits and program requirements to the general public and clients. Provided information and referral services to clients, providers, agency staff, and general public. Performed yearly reviews for eligibility of clients and ongoing services. Received and reviewed confidential information on a daily basis.
Provided office support to all staff and supervisor. Handled multi-line phone answering all incoming calls, providing information about our services, as well as directing calls. Provided information to clients and other agencies. Ordered supplies for the office. Prepared correspondence as needed for staff and supervisor. Helped the supervisor prepare for staff meetings by preparing all notes and documents needed. Planned travel arrangements for supervisor and staff. Maintained all records, files, and logs. Handled all new incoming cases, logged, and assigned to appropriate worker.
Managed the receptionist area, including operating telephone switchboard, greeting visitors and responding to telephone and in-person requests for information. Received payments and recorded receipts for services. Performed administrative support tasks such as made copies, sent faxes and handled all incoming and outgoing correspondence. Greeted people entering establishment, determine nature and purpose of visit, and directed or escorted them to specific destinations. Heard and resolve complaints from customers and public. Filed and maintained records. Ran daily errands such as going to the bank, tax office, and buying office supplies.
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