Communicate with clients , attorneys, state offices and employers, resolving questions regarding child support orders and obtaining essential information needed to be entered on the Pennsylvania Child Support System. Schedule prisoners on OMS (Bucks County Correctional Facility) to be transported from the prison for contempt hearings and also for scheduled video conferences. Prison list updated on system for recently incarcerated defendants and their release dates. Prepare orders to dismiss, terminate and suspend. Perform parent locate for purpose of establishing support orders or enforcement of an existing order. Review incoming emails, mail, telephone action sheets, faxes, mail alerts/reminders generated by the Pennsylvania State Computer System daily. Attend weekly team meetings. If needed, instruct clients for first time payments to prevent arrearages and cover on Client Service Unit for switchboard.
Adjustments made on accounts due to modifications of orders, reduce, increase, terminate and credit.
Released money on hold due to modification of order or overpayment on account.
Determined how payments are made by researching on KidStar. Prepared account audits for officers and clients.
Managed all incoming calls on switchboard and forwarded to proper department. Maintained front desk and waiting room. Checked in parties/attorneys for scheduled support conferences and clients coming in to see the Officer of the Day.
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