case coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Accommodating Case Coordinator with strong personal service skills to build an excellent rapport with each patient. Adept at managing and prioritizing daily work effectively and communicating professionally and concisely. Committed to ensuring each patient receives optimal care.

  • Cross-Functional Communication
  • Interpersonal Abilities
  • Advocacy Experience
  • Patient Care Expertise
  • Customer Support and Assistance
  • People Skills
  • Friendly, Positive Attitude
  • First Aid/CPR
  • Good Work Ethic
  • Supervision & Leadership
  • Customer Service
  • Safety Standards and Protocols
  • Damage Prevention
  • Facilities Inspection
  • Surface Sanitizing
  • Checklists and Recordkeeping
  • Vehicle Operation
Case Coordinator, 03/2021 - Current
The Mentor Network Canonsburg, PA,
  • Accurately documented each activity for each patient in specified databases.
  • Stayed up to date on relevant processes and compliance standards for optimal oversight.
  • Met clerical needs by making phone calls, replying to emails and data entry.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Updated client account information and records in company databases.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Developed treatment plans based on clinical experience and knowledge
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Identified and addressed individual mental health challenges to support patients.
Site Supervisor, 09/2019 - 03/2021
Marsden Holding Llc Rhinelander, WI,
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Worked closely with students to help develop math and essay writing skills.
  • Created and implemented individual lesson plans based on student learning styles.
  • Supervised and cared for children ages four to Thirteen.
Housekeeper, 08/2018 - 08/2019
Ardent Health Services Henryetta, OK,
  • Practiced safe work habits and wore protective safety equipment.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Responded to emergency cleaning requests to meet client expectations.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Folded clean laundry and placed into stacks in specified areas for distribution.
  • Loaded carts with clean linen to transport to designated storage areas.
  • Created inventory checklists and stocked housekeeping carts.
Crew Member, 01/2017 - 12/2018
Dairy Queen Orland Park, IL,
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Maintained cleanliness and organization of line workstations.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Rotated stock items and ingredients to maintain freshness.
  • Set up work stations prior to opening to minimize prep time.
  • Completed special orders according to customer dietary needs.
  • Put together multiple, concurrent orders during dinner and lunch hours.
Cashier, 01/2016 - 12/2017
St. Jude Children's Research Hospital Memphis, TN,
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 12/2023
SUNY College At New Paltz - New Paltz, NY
Status -
Associate of Arts: L.A. Humanities & Social Sciences, Expected in 01/2021
SUNY Ulster - Stone Ridge, NY,
Status -
  • Iris Stedner scholarship Recipient

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Resume Overview

School Attended

  • SUNY College At New Paltz
  • SUNY Ulster

Job Titles Held:

  • Case Coordinator
  • Site Supervisor
  • Housekeeper
  • Crew Member
  • Cashier


  • Associate of Arts
  • Associate of Arts

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