Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Administrative management
Active listening strengths
Interviewing skills
Patient care understanding
Excellent communication abilities
Client needs assessments
Written and verbal communication
Proficient in Microsoft
Self-motivated professional
Responsible
Supervision
Reading comprehension
Clerical
Work History
Case Coordinator, 04/2021 to 07/2021 Jams Arbitration, Meditation, And Adr Services – Las Vegas, NV,
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Developed monthly schedules for staff.
Human Resources Manager, 09/2020 to 04/2021 Aspen Skiing Company, L.L.C. – Snowmass, CO,
Motivated employees through special events, incentive programs and constructive feedback.
Monitored and handled employee claims, including performance-based and harassment incidents.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Created and implemented forward-thinking initiatives to improve employee engagement.
Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters.
Administrative Assistant, 10/2019 to 07/2020 Emerson Electric Co. – Worcester, MA,
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled office meetings and client appointments for staff teams.
Maintained staff directory and company policy handbook for human resources department.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Executed record filing system to improve document organization and management.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Coached new employees on administrative procedures, company policies and performance standards.
Monitored supervisor's work calendar and scheduled appointments, and meetings.
Clerk II/Account Manager, 05/2012 to 04/2019 Reading Hospital - Tower Health – City, STATE,
Managed patient accounts by reviewing and mitigating discrepancies with insurance companies.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Recommended products to customers, thoroughly explaining details.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Handled day-to-day customer contact via phones, faxes and emails.
Used Quickbooks to keep records of customer interactions, customer accounts and file documents.
Maintained financial accounts by processing customer adjustments.
Managed timely and effective replacement of damaged or missing products.
Educated customers about billing, payment processing and support policies and procedures.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
: Healthcare Administration Management, Expected in Strayer University - Washington, DC GPA:
High School Diploma: , Expected in 06/1995 Upper Perkiomen High School - Pennsburg, PA GPA:
Associate of Applied Science: Medical/Administrative Assistant, Expected in 05/2005 Lincoln Technical Institute - Allentown, PA, GPA:
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