- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Administrative management
- Active listening strengths
- Interviewing skills
- Patient care understanding
- Excellent communication abilities
- Client needs assessments
- Written and verbal communication
| - Proficient in Microsoft
- Self-motivated professional
- Responsible
- Supervision
- Reading comprehension
- Clerical
|
Case Coordinator, 04/2021 to 07/2021
Jams Arbitration, Meditation, And Adr Services – Las Vegas, NV,
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Developed monthly schedules for staff.
Human Resources Manager, 09/2020 to 04/2021
Aspen Skiing Company, L.L.C. – Snowmass, CO,
- Motivated employees through special events, incentive programs and constructive feedback.
- Monitored and handled employee claims, including performance-based and harassment incidents.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters.
Administrative Assistant, 10/2019 to 07/2020
Emerson Electric Co. – Worcester, MA,
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored supervisor's work calendar and scheduled appointments, and meetings.
Clerk II/Account Manager, 05/2012 to 04/2019
Reading Hospital - Tower Health – City, STATE,
- Managed patient accounts by reviewing and mitigating discrepancies with insurance companies.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Handled day-to-day customer contact via phones, faxes and emails.
- Used Quickbooks to keep records of customer interactions, customer accounts and file documents.
- Maintained financial accounts by processing customer adjustments.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
: Healthcare Administration Management, Expected in
Strayer University - Washington, DC
GPA:
High School Diploma: , Expected in 06/1995
Upper Perkiomen High School - Pennsburg, PA
GPA:
Associate of Applied Science: Medical/Administrative Assistant, Expected in 05/2005
Lincoln Technical Institute - Allentown, PA,
GPA:
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