Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Administrative management
  • Active listening strengths
  • Interviewing skills
  • Patient care understanding
  • Excellent communication abilities
  • Client needs assessments
  • Written and verbal communication
  • Proficient in Microsoft
  • Self-motivated professional
  • Responsible
  • Supervision
  • Reading comprehension
  • Clerical
Work History
Case Coordinator, 04/2021 to 07/2021
Jams Arbitration, Meditation, And Adr ServicesLas Vegas, NV,
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
  • Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
  • Developed monthly schedules for staff.
Human Resources Manager, 09/2020 to 04/2021
Aspen Skiing Company, L.L.C.Snowmass, CO,
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims, including performance-based and harassment incidents.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters.
Administrative Assistant, 10/2019 to 07/2020
Emerson Electric Co.Worcester, MA,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Maintained staff directory and company policy handbook for human resources department.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored supervisor's work calendar and scheduled appointments, and meetings.
Clerk II/Account Manager, 05/2012 to 04/2019
Reading Hospital - Tower HealthCity, STATE,
  • Managed patient accounts by reviewing and mitigating discrepancies with insurance companies.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Used Quickbooks to keep records of customer interactions, customer accounts and file documents.
  • Maintained financial accounts by processing customer adjustments.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
: Healthcare Administration Management, Expected in
Strayer University - Washington, DC
High School Diploma: , Expected in 06/1995
Upper Perkiomen High School - Pennsburg, PA
Associate of Applied Science: Medical/Administrative Assistant, Expected in 05/2005
Lincoln Technical Institute - Allentown, PA,

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School Attended

  • Strayer University
  • Upper Perkiomen High School
  • Lincoln Technical Institute

Job Titles Held:

  • Case Coordinator
  • Human Resources Manager
  • Administrative Assistant
  • Clerk II/Account Manager


  • High School Diploma
  • Associate of Applied Science

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