LiveCareer-Resume

carrier sales representative resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Diligent and forward-thinking professional with organized and competitive nature; focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths. Energetic, reliable, punctual, and hard working with a particular talent to multitask in a fast paced and team-oriented environment.

Skills
  • Operating Systems: EPIC Health , CTA , Sonar, Convoy, Kronos, Transport Pro TMS, Aljex Software, Turvo TMS, iOS
  • Proficiency in Microsoft Office, Google Drive, and Google Calendar
  • Verbal and Written Communication
  • Search engine optimization (SEO)
  • Structured Query Language (SQL) tools
  • SaaS (Software as a Service)
  • Performance Goals
  • Customer Relationship Management (CRM)
  • Customer Service
  • Persuasive Negotiations
  • Interpersonal Skills
  • Patient Examination and Monitoring Vital Signs
  • Preventive Healthcare
  • Teamwork and Management
Work History
11/2021 to Current Carrier Sales Representative Xpress Tech | Peoria, AZ, 3200 Channahon Rd, Joliet, IL 60436
  • Resolving problems through identifying issues, thinking critically, seeking input to determine best course of action, and implementing solutions
  • Achieving 100-120% to target month over month
  • Surpassing daily goal of 8 booked freight loads, booking 12 freight loads daily
  • Exceeding monthly profit margin goal of 12%, reaching 15 % profit margin monthly
  • Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring continuation and enhancements of services
  • Fielding 80-150 calls every day maximizing client outreach
  • Masterminding quantitative analysis, qualitative analysis, risk analysis, and market analysis to make informed and potent buying decisions
  • Helping customers navigate choices between services with support for questions such as terms, pricing and availability.
05/2021 to 11/2021 Account Manager/Carrier Sales Representative Pacific Medical Centers | San Pedro, CA, 1950 W Cook Rd #102, Fort Wayne, IN 46818
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Slashed customer turnover by 30%
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Spearheaded collaborative efforts with clients to build and strengthen relationships and provide customers with thorough support and guidance.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions
06/2019 to 05/2021 Senior Patient Care Coordinator Tegna | Toledo, OH, 300 Buckhead Ave NE, Atlanta, GA 30305
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Managed over 30 patients daily, increased patient/member retention by 30%
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Facilitated excellent patient experiences and direct care.
  • Established confidentiality of patient data and condition to safeguard health information.
  • Championed teamwork and collaboration among coordinators
09/2016 to 06/2019 Chief Medical Scribe Baylor Scott & White Health | Gatesville, TX, 1968 Peachtree Rd NW, Atlanta, GA 30309
  • Bolstered physicians through day-to-day activities in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Implemented new coding procedures that reduced mistakes by 60% and simplified processes.
  • Tutored 35 new scribes for compliance with HIPAA and Epic Health classification systems and coding guidelines.
  • Developed advanced proficiency in Epic Health records management software
  • Supported clinical tasks such as Imaging, Labs and Medical Procedures
  • Selected appropriate ICD-10 and CPT codes for records
01/2017 to 03/2018 Researcher Lippert Components | Altoona, WI, 1364 E Clifton Rd NE, Atlanta, GA 30322
  • Performed research on treatment options for heart failure patients
  • Conceptualized and organized information for research purposes.
  • Pioneered 30 studies on pharmaceuticals and heart failure patients, and role of each in drug development.
  • Streamlined research processes to meet tight deadlines for multiple projects
10/2015 to 01/2017 Math/Math & Science Tutor Lippert Components | Chicago, IL, Atlanta, GA 30302
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
  • Prepared and implemented lesson plans covering required course topics.
  • Tutored over 30+ students improving overall grades by 15%
05/2015 to 05/2016 Intern Copper Mountain Community College District | Joshua Tree, CA, Atlanta, GA 30302
  • Sorted and organized 100+ files, spreadsheets and reports daily.
  • Analyzed problems, identified solutions and made decisions.
  • Interacted with 100 + customers by phone, email or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
09/2014 to 10/2015 Sales Associate Copper Mountain Community College District | Joshua Tree, CA, 1620 Cumberland Mall, Atlanta, GA 30339
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to 100+ customers daily, welcoming existing, new and potential customers.
  • Increased store sales by 30%
06/2013 to 06/2014 Sales Associate Office Depot | City, STATE, 645 W Crossville Rd Sui.138, Roswell, GA 30075
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to 100+ customers daily, welcoming existing, new, and potential customers.
  • Increased store sales by 25%
06/2012 to 06/2013 Observed Cardiology Of Atlanta | City, STATE, 5665 Peachtree Dunwoody Rd, Atlanta, GA 30342
  • Observed Cardiologist Dr. Hector Malave
  • Filed 80-100 documents daily
  • Established 80-100 notes per day on Cardiologist etiquette, communication, and procedural skills
  • Prepared variety of different written communications, reports and documents
06/2012 to 12/2012 Volunteer Atlanta Cemetery | City, STATE, 5909 Glenridge Dr, Sandy Springs, GA 30328
  • Performed 100+ hours of community service
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Volunteered with groups and organizations to help make measurable differences for program recipients
05/2011 to 05/2012 Volunteer East Cobb Library | City, STATE, 4880 Lower Roswell Rd Suite 510-B, Marietta, GA 30
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Managed over 50 customer calls per day.
Education
Expected in 08/2016 to to Bachelor of Science | Business Administration And Management GEORGIA STATE UNIVERSITY, Atlanta, GA 30302, GPA:

Bachelor of Business Administration, General Management Pre-Health (Minor: Chemistry/Biology)

Certifications

Health Insurance Portability and Accountability Act (HIPAA) Certified

Languages
French:
Professional Working
Negotiated:
Yoruba:
Full Professional
Negotiated:
Skills
  • Operating Systems: EPIC Health , CTA , Sonar, Convoy, Kronos, Transport Pro TMS, Aljex Software, Turvo TMS, iOS
  • Proficiency in Microsoft Office, Google Drive, and Google Calendar
  • Verbal and Written Communication
  • Search engine optimization (SEO)
  • Structured Query Language (SQL) tools
  • SaaS (Software as a Service)
  • Performance Goals
  • Customer Relationship Management (CRM)
  • Customer Service
  • Persuasive Negotiations
  • Interpersonal Skills
  • Patient Examination and Monitoring Vital Signs
  • Preventive Healthcare
  • Teamwork and Management
Work History
11/2021 to Current Carrier Sales Representative GP Transco | Joliet, IL
  • Resolving problems through identifying issues, thinking critically, seeking input to determine best course of action, and implementing solutions
  • Achieving 100-120% to target month over month
  • Surpassing daily goal of 8 booked freight loads, booking 12 freight loads daily
  • Exceeding monthly profit margin goal of 12%, reaching 15 % profit margin monthly
  • Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring continuation and enhancements of services
  • Fielding 80-150 calls every day maximizing client outreach
  • Masterminding quantitative analysis, qualitative analysis, risk analysis, and market analysis to make informed and potent buying decisions
  • Helping customers navigate choices between services with support for questions such as terms, pricing and availability.
05/2021 to 11/2021 Account Manager/Carrier Sales Representative Circle Logistics | Fort Wayne, IN
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Slashed customer turnover by 30%
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Spearheaded collaborative efforts with clients to build and strengthen relationships and provide customers with thorough support and guidance.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Managed book of business to maintain positive relationships and make effective financial or client-related decisions
06/2019 to 05/2021 Senior Patient Care Coordinator Forward Healthcare | San Francisco, CA
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Managed over 30 patients daily, increased patient/member retention by 30%
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Facilitated excellent patient experiences and direct care.
  • Established confidentiality of patient data and condition to safeguard health information.
  • Championed teamwork and collaboration among coordinators
09/2016 to 06/2019 Chief Medical Scribe Scribe America, Medical Scribe, Piedmont Hospital | Atlanta, GA
  • Bolstered physicians through day-to-day activities in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Implemented new coding procedures that reduced mistakes by 60% and simplified processes.
  • Tutored 35 new scribes for compliance with HIPAA and Epic Health classification systems and coding guidelines.
  • Developed advanced proficiency in Epic Health records management software
  • Supported clinical tasks such as Imaging, Labs and Medical Procedures
  • Selected appropriate ICD-10 and CPT codes for records
01/2017 to 03/2018 Researcher Emory Hospital Research | Atlanta, GA
  • Performed research on treatment options for heart failure patients
  • Conceptualized and organized information for research purposes.
  • Pioneered 30 studies on pharmaceuticals and heart failure patients, and role of each in drug development.
  • Streamlined research processes to meet tight deadlines for multiple projects
10/2015 to 01/2017 Math/Math & Science Tutor Georgia State University | Atlanta, GA
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Participated in professional development activities to improve tutorial skills and grow cultural competence and reflection skills.
  • Prepared and implemented lesson plans covering required course topics.
  • Tutored over 30+ students improving overall grades by 15%
05/2015 to 05/2016 Intern Georgia State University Business Program | Atlanta, GA
  • Sorted and organized 100+ files, spreadsheets and reports daily.
  • Analyzed problems, identified solutions and made decisions.
  • Interacted with 100 + customers by phone, email or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
09/2014 to 10/2015 Sales Associate H&M | Atlanta, GA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to 100+ customers daily, welcoming existing, new and potential customers.
  • Increased store sales by 30%
06/2013 to 06/2014 Sales Associate Office Depot | Marietta, GA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to 100+ customers daily, welcoming existing, new, and potential customers.
  • Increased store sales by 25%
06/2012 to 06/2013 Observed Cardiology of Atlanta | Atlanta, GA
  • Observed Cardiologist Dr. Hector Malave
  • Filed 80-100 documents daily
  • Established 80-100 notes per day on Cardiologist etiquette, communication, and procedural skills
  • Prepared variety of different written communications, reports and documents
06/2012 to 12/2012 Volunteer Atlanta Cemetery | Atlanta, GA
  • Performed 100+ hours of community service
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Volunteered with groups and organizations to help make measurable differences for program recipients
05/2011 to 05/2012 Volunteer East Cobb Library | Marietta, M
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Managed over 50 customer calls per day.

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Resume Overview

School Attended

  • GEORGIA STATE UNIVERSITY

Job Titles Held:

  • Carrier Sales Representative
  • Account Manager/Carrier Sales Representative
  • Senior Patient Care Coordinator
  • Chief Medical Scribe
  • Researcher
  • Math/Math & Science Tutor
  • Intern
  • Sales Associate
  • Sales Associate
  • Observed
  • Volunteer
  • Volunteer

Degrees

  • Bachelor of Science

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