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Cargo Flight Operations Coordinator Resume Example

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CARGO FLIGHT OPERATIONS COORDINATOR
Summary

High-energy Customer Service Agent skilled in conflict resolution through proactive communication.

Listens actively to customer questions and resolves issues and disputes tactfully and effectively.

Experienced logistics professional versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service.

Logistics and transportation professional accomplished in supply and demand planning, distribution requirements planning and inventory control.

Cuts costs and improves efficiency through effective management, strategic scheduling and streamlined operations.

Logistics Specialist focused on drafting persuasive and comprehensive information papers, feedback reports and recommendations that influence company decision-making.

Highlights
  • Microsoft office programs Word, Excel, PowerPoint, and Outlook express
  • Ground and air transportation
  • Shipment consolidations planning
  • Inventory control
  • Customer service-oriented
  • Global logistics
  • Shipment consolidations planning
  • Strategic planner
  • COMAT handling (AES)
  • Corporate aviation
  • Aviation operations experience
  • Interpersonal skills
  • Airport security clearance
  • Rate negotiations
  • Logistics network analysis
  • Detail-oriented
  • Works well independently
  • Budget management
  • LTL/FTL knowledge
Accomplishments

Competitive Analysis

  • Performed competitive analysis to make recommendations for future company growth.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Supervision

  • Supervised team of three staff members.

Exemplary Service employee award on March 2015 from Korean Airlines.

Experience
Company NameJuly 2010 to CurrentCargo Flight Operations Coordinator
City, State
  • Assisted with the development of hazard mitigation/control monitoring plans.(Dangerous cargo handling certification)
  • Calculated load weights for different aircraft compartments, using charts and computers.(Weight and Balance certification)
  • Analysis regulation/irregularity of ULD- Compliance regulation and safety handling
  • Reconciled daily inventory of import/export cargo.
  • Control tie-down equipment stock ·
  • Coordinate with agencies such as air traffic control to ensure support of airfield management activities.
  • Procure, produce, and provide information on the safe operation of aircraft.
  • Knowledge of TSA regulations (SSI) that ACISP & MSP.
  • Knowledge of USDA, CFR 49 & 19 regulations.
  • Possess valid Miami-Dade Airport ID badge with CBP customs seal ­allows access aircraft and airport security area include ramp and warehouse cargo and passenger area.
  • Knowledge of ERP (Enterprise resourcing planning) business management system that issue AP invoice of aviation expenses and cargo sales expenses.
  • Supervising and monitoring GHA services that customer service, solve the problems customer service issues include complaints.
  • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.
  • Monitored the arrival, parking, refueling, loading and departure of all aircraft.
  • Determined the quantity and orientation of cargo and computed the aircraft's center of gravity.
  • Ensured compliance with all Federal, State, Local, and foreign regulations.
  • Ensured that all company procedures and Federal Aviation Regulations were adhered to.
  • Ensured the aircraft was clean and prepared for flight with provisions on board for the safety.
  • Attended preflight briefings.
  • TSA training GHA staff, and monthly IAC list update (notice and monitoring GHA), OAL transfer cargo handling (import & Export)
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Company NameJune 2006 to June 2010Operation Supervisor
City, State
  • Verify accuracy of every expense before entering payment stream.
  • Proficient skills for using Freight Stream and IMS systems.
  • Received and passed test for TSA regulation to access bonded warehouse.
  • Process issuing airway bill with complete close export cargo document pouch.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
  • Completed and followed up on all registration and traffic documents.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Coordinated rush orders and order changes.
  • Resolved problems for customers, warehouses and carriers.
  • Acted as a liaison between logistics, carriers and customers.
  • Coordinated returns between origin and interim transportation departments.
  • Manually created shipments, assigned carriers and dispatched shipments.
  • In Bound Warehouse (CFS) air and ocean cargo moves and storages .
  • Wrote weekly and monthly global transportation reports.
  • Produced bills of lading and updated shipment status information.
  • Monitored shipments to guarantee on-time delivery.
  • Completed all necessary customs documents and other paperwork. ( transmitted AMS information check, prepare and validated CBP 3461, 7512 and others requested by customs)
  • Prepared invoices for all customers in the logistics department at the end of every month.
  • Exhibited strategic leadership and foresight in support of long-range sales growth.
  • Resolved problems for customers, warehouses and carriers.
  • Reviewed new customer orders and requests
  • Manually entered data into a centralized database.


Company NameOctober 1999 to April 2005Overseas Sales Department Manager
City
  • International Sales, Administration Administered and managed all facets of order processing including order receipt, inventory, subcontractor relations, shipping, and customs clearance.
  • Knowledge of intercoms that used negotiation price with customers.
  • Evaluated employees performance and conducted staffing interviews and processed employee insurances and VAT filings via contracted service agencies.
  • Reviewed new customer orders and requests and manually entered data into a centralized database.
  • Negotiated contracts with outside providers to minimize costs to the company and customers.
Languages

Bilingual Korean and English proficient

Education
University of Phoenix2012MBA: Business AdministrationCity, State, USA

GPA: 3.67

Hanshin University 1997Bachelor of Arts: International EconomicsCity, Korea
Skills

Accounting, billing, business management, customer service, delivery, compose shipping documentation,

ERP, IMS system (CFS customs EDI), insurance, international sales, inventory, logistics,Microsoft office programs, rate negotiation, oracle, payroll, coding, safety, selling, shipping, receiving, packaging, team members supervising, transportation

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Resume Overview

School Attended

  • University of Phoenix
  • Hanshin University

Job Titles Held:

  • Cargo Flight Operations Coordinator
  • Operation Supervisor
  • Overseas Sales Department Manager

Degrees

  • MBA : Business Administration
    Bachelor of Arts : International Economics

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