Care Provider Resume Example BELL + HOWELL

CARE PROVIDER

Qualifications

MS Office, Windows NT, Vista, 7, 10, Bugzilla, Selenium,
SQL, ISO9000, Test -Topia, QTP Black Box Testing, Cloud
Testing, UI Testing Validation, Load Testing, Integration/
System Test, ISO Audit 9001, User Manuals Project
Schedules, Test Plans/Reports, SOW, SDLC, Project
Management, Service Coordination, Training,
Manufacturing - Shipping and Receiving. *Internet/Intranet Alpha, agency, benefits, budgeting, call center, Child Care, Hardware, conferences, configuration management, client,
documentation, edit, Government, Information Security, ISO, ISO9000, Team Building, LAW, meetings, MS Office,
Windows NT, next, Operations Management, policies, presentations, Procurement, Program Management, Project
Management, proposals, QTP, quality, Quality Assurance, real time, Receiving, SDLC, Shipping, Software
Engineering, software installation, Software Testing, SQL, technical support, User Manuals, telephone, upgrades,
Validation, Vista, composition

Relevant Experience

Criminal Justice.
Team Building Training MCKENNA LONG & ALDRIDGE LAW FIRM 2008- Government Procurement.
Compliance and Ethics Training : 2008.

Experience

Care Provider01/2013 - Current

Awarded with the Outstanding Achievement Award for excellence in Department Administration.

Senior QA Engineer09/2009 - 12/2013BELL + HOWELLWheeling, IL

Work with Dr.
Software Engineering, Lead Developers and Program Management teams to ensure system and process changes are implemented to support new and existing customers.
Work with Dir.
of Software Engineering Lead Development and Program Management teams to ensure customer requirements are being met, reviewed and accepted from submitted software changes for validation testing.
Monitor/Adapt quality initiatives to suit the specific project without compromising the integrity of the Quality Assurance Process for SDLC.
Review SOW requirements and submitted release documentation from engineering to prepare system test plans for integration/regression testing, user manual updates and release schedule for Beta, Alpha, Cloud and General Release.
Conduct weekly/ emergency software meeting with Dir.
of Engineering, Lead Developers, Program Management and Off Shore teams providing updates to newly developed software to determine reliability and readiness for release.
report testing results/defect; by providing analysis on software pre-release version on Pass/Fail and pending testing tasks to determine /schedule software patches software release schedule is a Go/No Go.
Observe and test on customer site to evaluate customer operations to create software test plans per customer SOW requirements.
Onsite software beta test at designated customer site to finalize testing with real time data and operations to validate software for release to Alpha testing and Final Release.
Supervise and assign testing tasks to Test Technicians based on strengths, weakness and training needs.
Repetitive software/hardware integration and regression testing to validate expected outcomes through UI command and compatibility testing.
Prepare weekly testing results for software release meeting to prioritize/adjust testing schedule if needed.

Sr. Department Administrator/Procurement01/1996 - 09/2009BELL + HOWELLWheeling, IL

Support Dir of Software, Electrical, Hardware Engineering and Program Management with calendar, project schedules ensuring deliverables, documentation, customer meetings, conferences, correspondence, project status reports, travel, allocating engineering resources, offshore teams to complete client updates and releases, proposals and presentations for the investors, executive board, and management keeping them appraised on product status.
Support Engineers with software, hardware and service release documentation for the fields next version release.
Prepare and edit customer manuals per statement of work (SOW).
Update software release documentation, customer UI documentation and software installation instructions for site training with updates and new applications for release to configuration management.
Prepare, update and release software package to technical support and BBH University trainers.
Ensuring current software release documentation, specs, hard ware, software UI instructions are released for the field to perform upgrades and installations to ensure customers support.

Education

2015Certification- Civil Rights Training, Human Trafficking Training, Information Security Awareness, Child Care Management system. Inquiry Introduction, State Policy Training, FHP Health Plan, Supplemental Nutritional Assistance Program (SNAP), Temporary Assistance Needy Families (TANF), Rede/Change Process Training, Intake Process and Assistance to Aged, Blind and Disabled (AABD) VILLANOVA UNIVERSITY 2012 -Master Software Testing Certificate :State of Illinois

20062008- BSM Management- SDLC, Project Management, Operations Management:KAPLAN UNIVERSITY

A.A.S:Criminal JusticeCriminal Justice

Affiliations

Professional accustomed to working in an agile environment. Able to plan, schedule track, organize, and prioritize work in accordance to policy, quality standards and deadlines. Looking to re-enter the Technology field so I can expand my knowledge and skills sets with an organization I can grow with.

Skills

Alpha, agency, benefits, budgeting, call center, Child Care, Hardware, conferences, configuration management, client, documentation, edit, Government, Information Security, ISO, ISO9000, Team Building, LAW, meetings, MS Office, Windows NT, next, Operations Management, policies, presentations, Procurement, Program Management, Project Management, Project Management, Project Management, proposals, QTP, quality, Quality Assurance, Quality Assurance, real time, Receiving, SDLC, Shipping, Software Engineering, Software Engineering, software installation, Software Testing, SQL, technical support, User Manuals, telephone, upgrades, Validation, Vista, composition

Resume Overview

Companies Worked For:

BELL + HOWELL

School Attended

State of Illinois
KAPLAN UNIVERSITY

Job Titles Held:

Care Provider
Senior QA Engineer
Sr. Department Administrator/Procurement

Degrees

2015 Certification- Civil Rights Training, Human Trafficking Training, Information Security Awareness, Child Care Management system. Inquiry Introduction, State Policy Training, FHP Health Plan, Supplemental Nutritional Assistance Program (SNAP), Temporary Assistance Needy Families (TANF), Rede/Change Process Training, Intake Process and Assistance to Aged, Blind and Disabled (AABD) VILLANOVA UNIVERSITY 2012 -Master Software Testing Certificate : State of Illinois
2006 2008- BSM Management- SDLC, Project Management, Operations Management : KAPLAN UNIVERSITY
A.A.S : Criminal Justice

Care Provider Resume Example

Resume Score: 90%

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