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Energetic Front Office Medical Assistant with excellent administrative expertise. Superb written and verbal communication skills with the ability to work evenings and weekends. Talented at providing care services to patients. Well-versed in performing medical coding and billing procedures.
14 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Dependable and organized Service Coordinator Staffing Recruiter .
Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment and interacting with clients. Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker dedicated to optimal patient care.
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- Interacted appropriately with patients and records information while greeting and checking patients in or out Scheduling appointments for patient and following orders from doctors
- Utilized computer equipment and Window- Based programs such as Dash, Word, Excel, Power Point, and Outlook.
- Answer telephones while schedule patient for there next visit take detailed and accurate messages from patients ensured patient contact information is correct in the system scan all documents into patients files
- Verified patients insurance via phone or website (PHN and Avility Portal) collected any necessary co-payments
- Clearly communicate information about Jen Care Medical clinical personnel to patients and other individuals
- Schedule in house specialist and referral appointments when necessary
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled, rescheduled and handled cancelled appointments for patients
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
Built long-term customer relationships and advised customers on purchases and promotions.
Answered an average of 80-100 calls a day an addressing customer inquiries and solving problems.
Schedule service calls, for new installations, and repairs. Order parts that where needed to complete
service calls.
Invoice work orders, completed assignments, and process payments.
Dispatched service technicians to various work locations to complete service calls.
Coordinated bookkeeping activities in SAGE , including invoicing and accounts payable.
Hired employees and initiated the new hire paperwork process.
Supported management in developing and implementing personnel policies and procedures.
Partnered with local organizations and universities for engagement and interest in jobs offered in their
community.
Converted employee status from temporary to permanent.
Dispatch staff to various work locations, complete I-9 forms and E-verify verification.
Conduct benefits and Enrollment forms for new employees.
Manage staff, preparing work schedules and assigning specific work duties.
Weekly site visits, corresponding with management and staff. Making sure that all staff members or
assigned to there designated assignment.
Complete all on-boarding process and orientation for new employees.
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Built long-term customer relationships and advised customers on purchases and promotions
- Answered an average of 80-100 calls a day an addressing customer inquiries and solving problems.
- Schedule service calls, for new installations, and repairs. Order parts that where needed to complete service calls
- Invoice work orders, completed assignments, and process payments
- Dispatched service technicians to various work locations to complete service calls
- Sold HVAC equipment to customer, prepare quotes and agreements
Delgado Community College - New Orleans, LA
- Conflict Resolution : Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Resume Overview
School Attended
- Delgado Community College
Job Titles Held:
- Care Facilitator/Front Desk Receptionist
- Service Coordinator/Dispatcher
- Human Resources Recruiter
- Administrative Assistant II/Dispatcher
Degrees
- Associate of Arts
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