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care coordinator transportation coordinator resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Skills
  • Budget Planning
  • Decision Making
  • Data Analysis
  • In-service Programs
  • Employee Work Scheduling
  • Employee Recruitment and Hiring
  • Verbal and Written Communication
  • Time Management
  • Critical Thinking
  • Medicare Compliance
  • Performance Monitoring
  • Patient Care Assessment
Work History
Care Coordinator/Transportation Coordinator, 04/19/2 to Current
Prestige HealthcareMunising, MI,
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted in resolving facility discrepancies by participating in resident surveys.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Supported patient care excellence via planning and interpretation of programs.
  • Enhanced application of nursing and medical practices in alignment with laws and regulations.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Supervised daily activities and provided assistance when needed.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented vitals, behaviors and medications in client medical records.
  • Transported patients daily via wheelchair to and from rehabilitation and daily activities.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Conferred with LVN to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Nursing Aide, 02/2013 to 01/2018
Nidec MotorsEden Prairie, MN,
  • Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Transported patient daily via wheelchair to and from rehabilitation and daily activities.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
  • Scheduled and accompanied client to medical appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Senior Customer Service Representative, 11/2001 to 12/2009
Pacific Gas & ElectricCity, STATE,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Reduced average call time 3% with optimal call control and efficient use of internal knowledgebases.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed 50+new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings 98%.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of team.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Visited customer offices to handle on-site concerns and maximize account loyalty.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Education
Associate of Arts: Certified Nursing Assistant , Expected in to Fresno Adult School - Fresno, CA
GPA:
Associate of Science: Alcohol And Drug Abuse Counseling, Expected in to San Jose City College - San Jose, CA
GPA:

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Resume Overview

School Attended

  • Fresno Adult School
  • San Jose City College

Job Titles Held:

  • Care Coordinator/Transportation Coordinator
  • Nursing Aide
  • Senior Customer Service Representative

Degrees

  • Associate of Arts
  • Associate of Science

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