care coordinator resume example with 8 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Diligent College Student focused on Healthcare and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

  • Fluent in English and Spanish
Education and Training
University of Central Florida Orlando, FL Expected in 12/2021 Bachelor of Science : Health Services Administration - GPA :
  • Inducted into Tau Sigma National Honor Society
  • Dean’s List recipient
Eastern Florida State College Cocoa, FL Expected in 12/2018 Associate of Applied Science : General Studies - GPA :
  • Dean's List Recipient
Amazon.Com, Inc. - Care Coordinator
Chatsworth, CA, 02/2022 - 09/2022
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Communicated with patients with compassion while keeping medical information private.
  • Processed 80-100 calls per day within CallShaper which assisted in monitoring of patients to assure they are achieving targeted goals set by provider.
  • Performed weekly and reports of incorrect documentation found within the Verustat portal by confirming status of patient equipment within SureMDM.
  • Corrected any data errors or inconsistencies within appropriate timeframe.
  • Collaborated with appropriate departments to update errors that were out of scope.
  • Searched the patient health record within the Verustat portal to verify up to date ICD 10 codes were assigned and documented for each patient.
  • Worked within a team environment under ESSEN Health to meet daily goals of 100 calls requiring flexibility as well as ability to adapt to constant change in the event other teams are needing assistance.
  • Weekly Microsoft teams meeting to monitor ever changing policy requirements that can affect handling of patient care.
  • Performed comprehensive review of patient health records to ensure complete documentation within the Verustat portal.
  • Collaborated with peers and leadership to provide proper processing of patient records within ESSEN Health.
  • Evaluated ESSEN Health patient records providing feedback to their providers while also receiving callbacks for patients of other providers.
  • Applied advanced knowledge of medical terminology as well as health service practices to determine level of medical attention needed for each individual patient.
Touro - Record Maintenance Coordinator
Kenner, LA, 08/2016 - 02/2022
  • Aided patients with radiology appointment set up while also providing an explanation of the benefits of selecting lower costing facilities.
  • This built a relationship with patients, earning their trust resulting in savings for both the patient and the insurance company.
  • Worked within the ImageOne system to verify insurance policies for patients were current, eliminating delays in authorizations.
  • Monthly WebEx meetings to analyze any change in insurance policies for 18+ insurance carriers and determine if any processes have an adverse affect on daily work duties.
  • Adapted to change of policy within short notice to adhere to insurance company new standards.
The Rank Group - Pharmacy Technician
South, NC, 06/2014 - 02/2015
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Established monthly health awareness events which promoted a 10% increase in our health screenings and vaccine administration.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Sam’s Club - Team Leader
City, STATE, 11/2006 - 02/2008
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Executed processing of inventory and orders of merchandise resulting in accurate availability of required merchandise.
  • Prepared weekly employee schedules within specific deadlines.
  • Prepared daily monetary POS reports and proactively identifying and adjusting discrepancies- having the lowest percentage of errors.
  • Determined strengths and weaknesses of team members and assigned tasks according to skill level.
  • Conducted thorough quality checks to verify conformance to specifications ServSafe, maintaining food safety and quality.

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Resume Overview

School Attended

  • University of Central Florida
  • Eastern Florida State College

Job Titles Held:

  • Care Coordinator
  • Record Maintenance Coordinator
  • Pharmacy Technician
  • Team Leader


  • Bachelor of Science
  • Associate of Applied Science

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