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Care Concierge Resume Example

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CARE CONCIERGE
Summary

Compassionate direct support professional with 4+ years of experience dedicated to providing patient-centered care. Excited to work in a fast-paced environments and to employ knowledge, patience and care in the hospital.

Skills
  • Obtaining/charting vitals
  • Safety
  • Employee scheduling
  • Proficient in MS Office
  • Excellent multi-tasker
  • High-energy attitude
  • Adaptive team player
  • Dependable and reliable
  • Strong communication skills
  • Inbound and outbound calling
Experience
CVS Health | Indianapolis, INCare Concierge06/2020 - Current
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Coordinated services with minute clinic and the pharmacy to improve patient satisfaction, engagement and compassionate care.
  • Requested scripts from clinicians and verified insurance and coding.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collaborated with the in-store pharmacy to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Identified operational improvements to drive efficiency and quality of care.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Prepared prescription transfer requests from competitor companies.
  • Restocked shelves and prepared expired drugs for return.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
GEICO | Indianapolis, INInsurance Agent11/2016 - 02/2019
  • Engaged customers and provided high level of service by carefully explaining details about policy documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Analyzed customer needs and provided best options, up-selling products and services.
  • Provided quick turnaround time when customers called with questions.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Delivered outstanding customer service and built rapport with clients.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
LifeDesigns Inc | Bloomington, INDirect Support Professional09/2015 - 09/2016
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Developed strong and trusting rapport with each client to facilitate best possible care and assistance.
  • Administered all necessary medications as directed by care plan.
  • Consulted client care plans regularly in order to provide the most informed and appropriate care.
  • Coordinated with behavior specialists, case workers, house managers, and clients monthly in order to develop client-centered action plans.
  • Monitored clients' progress to report necessary changes.
  • Enhanced patient well-being by supporting participation in recreational activities.
  • Transported client to doctor's appointments and to complete other related errands.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Answered office phone calls and emails, answering questions and scheduling appointments with doctors.
Education and Training
Indiana University - Purdue University Indianapolis | | Indianapolis, IN, United StatesBachelor of Science in BiologyExpected in 08/2021
  • Member of National Honor Society.
  • Minor in Epidemiology and Chemistry
Charles A. Tindley | | Indianapolis, IN, United StatesHigh School Diploma2013Member of National Honor Society.
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Clinical Skills - Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Patient Education - Educated patients about medical procedure steps, recovery measures and medication instructions.
  • Living Assistance - Served meals, assisted with feeding ambulating and turning and positioning in bed.
Certifications
ServSafe Certified Cardiopulmonary Resuscitation (CPR) Certified Core A Certified Core B Certified
Additional Information
  • Current Biology major at Indiana University taking pre-med courses aspiring to become a pediatrician.
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Resume Overview

Companies Worked For:

  • CVS Health
  • GEICO
  • LifeDesigns Inc

School Attended

  • Indiana University - Purdue University Indianapolis
  • Charles A. Tindley

Job Titles Held:

  • Care Concierge
  • Insurance Agent
  • Direct Support Professional

Degrees

  • Bachelor of Science in Biology
    High School Diploma

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