LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Care Concierge
Please provide a type of job or location to search!
SEARCH

Care Concierge Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
LA
CARE CONCIERGE
Summary

Compassionate direct support professional with 4+ years of experience dedicated to providing patient-centered care. Excited to work in a fast-paced environments and to employ knowledge, patience and care in the hospital.

Skills
  • Obtaining/charting vitals
  • Safety
  • Employee scheduling
  • Proficient in MS Office
  • Excellent multi-tasker
  • High-energy attitude
  • Adaptive team player
  • Dependable and reliable
  • Strong communication skills
  • Inbound and outbound calling
Experience
CVS Health | Indianapolis, INCare Concierge06/2020 - Current
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Coordinated services with minute clinic and the pharmacy to improve patient satisfaction, engagement and compassionate care.
  • Requested scripts from clinicians and verified insurance and coding.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Collaborated with the in-store pharmacy to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Identified operational improvements to drive efficiency and quality of care.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Prepared prescription transfer requests from competitor companies.
  • Restocked shelves and prepared expired drugs for return.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
GEICO | Indianapolis, INInsurance Agent11/2016 - 02/2019
  • Engaged customers and provided high level of service by carefully explaining details about policy documents.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Analyzed customer needs and provided best options, up-selling products and services.
  • Provided quick turnaround time when customers called with questions.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Delivered outstanding customer service and built rapport with clients.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
LifeDesigns Inc | Bloomington, INDirect Support Professional09/2015 - 09/2016
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Developed strong and trusting rapport with each client to facilitate best possible care and assistance.
  • Administered all necessary medications as directed by care plan.
  • Consulted client care plans regularly in order to provide the most informed and appropriate care.
  • Coordinated with behavior specialists, case workers, house managers, and clients monthly in order to develop client-centered action plans.
  • Monitored clients' progress to report necessary changes.
  • Enhanced patient well-being by supporting participation in recreational activities.
  • Transported client to doctor's appointments and to complete other related errands.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Answered office phone calls and emails, answering questions and scheduling appointments with doctors.
Education and Training
Indiana University - Purdue University Indianapolis | | Indianapolis, IN, United StatesBachelor of Science in BiologyExpected in 08/2021
  • Member of National Honor Society.
  • Minor in Epidemiology and Chemistry
Charles A. Tindley | | Indianapolis, IN, United StatesHigh School Diploma2013Member of National Honor Society.
Accomplishments
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Clinical Skills - Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Patient Education - Educated patients about medical procedure steps, recovery measures and medication instructions.
  • Living Assistance - Served meals, assisted with feeding ambulating and turning and positioning in bed.
Certifications
ServSafe Certified Cardiopulmonary Resuscitation (CPR) Certified Core A Certified Core B Certified
Additional Information
  • Current Biology major at Indiana University taking pre-med courses aspiring to become a pediatrician.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CVS Health
  • GEICO
  • LifeDesigns Inc

School Attended

  • Indiana University - Purdue University Indianapolis
  • Charles A. Tindley

Job Titles Held:

  • Care Concierge
  • Insurance Agent
  • Direct Support Professional

Degrees

  • Bachelor of Science in Biology
    High School Diploma

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Concierge-Care-Representative-resume-sample

Concierge Care Representative

OSCAR HEALTH INSURANCE

Tempe, Arizona

Concierge-resume-sample

Concierge

Skyhouse Channelside Apartments

Charlotte, North Carolina

Concierge-resume-sample

Concierge

Hyatt Regency

Chicago, Illinois

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.