card services representative resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • POS systems expert
  • Stocking and replenishing
  • Retail store support
  • Money handling abilities
  • Strategic sales knowledge
  • Staff education and training
  • Recordkeeping strengths
  • Order fulfillment
  • Account management
  • Shipping procedures understanding
  • Professional telephone demeanor
  • Multi-line phone talent
  • Credit card processing
  • Sales expertise
  • Documentation and reporting
  • Empathetic and genuine
  • Microsoft Office Suite proficiency
  • Customer Relations
  • Outstanding communication skills
  • Relationship development
  • Bilingual Spanish/English
Work History
07/2020 to Current
Card Services Representative Glacier Bancorp Chelan, WA,

Take inbound calls for various financial Institutions.

Assist with enfact fraud cases to determine whether unauthorized activity has occurred on a card.

Block cards as lost or stolen.

Mail new cards once they’ve been blocked.

Refer to the correct department for further assistance.

Initiate disputes for charges.

Set travel exemptions.

Assist with declined overrides.

Empathize with upset cardholders.

Set expectations.

05/2019 to 01/2020
Customer Service Sales Specialist Shipley Energy Adamstown, PA,
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Discussed Shoes with customers, outlined restrictions and educated on policies.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers by answering questions and fulfilling requests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Joined the email and chat team to further assist customers who did not call in.
  • Assisted stores with refunds over $500
  • Filed lost or stolen package investigations
12/2018 to 05/2019
Call Center Customer Service Representative Oriental Trading Company Omaha, NE,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered up to 80 incoming calls in busy, fast-paced global call center.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
09/2016 to 08/2018
Sales Manager Gms Memphis, TN,
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed and implemented comprehensive salesperson training program.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Expected in 06/2016 to to
High School Diploma :
Lincolnton High School - Lincolnton, NC

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Resume Overview

School Attended

  • Lincolnton High School

Job Titles Held:

  • Card Services Representative
  • Customer Service Sales Specialist
  • Call Center Customer Service Representative
  • Sales Manager


  • High School Diploma

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