Jessica Claire
Montgomery Street, San Francisco, CA 94105
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Easy-going and personable Car Wash Attendant with 2 years' experience delivering outstanding customer service. Talented people-person able to create welcoming and enjoyable experiences which facilitate repeat business and loyal, long-term customer base. Skilled in all aspects of interior and exterior wash and detailing services, quality products knowledge, and chemical applications.
Skills
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Experience
11/2018 to Current
Car Wash Attendant Giant Eagle, Inc. – Hartville, OH,
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Operated [Type] equipment and [Type] tools to wash vehicles' exterior, detail interior, and apply external sealant or polish.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers and [Type] equipment.
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
- Operated cash register and processed cash, credit card and check payments.
- Greeted over [100] customers per day and averaged $[1000] in sales per shift.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
03/2018 to Current
Ice Cream Server Nemacolin Woodlands Resort – Mcmurray, PA,
- Informed shift leaders or management of any obstacles or issues during each shift.
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Assisted management with inventory and ordering supplies to provide uninterrupted sales.
- Memorized menu items, identifying allergens to streamline service to customers.
- Upsold products to customers and made recommendations based on staff and customer experience.
- Suggested new flavors and special offers to management based upon customer input.
- Leveraged product knowledge to make recommendations for indecisive customers.
- Performed end-of-day duties by balancing payments and receipts in cash register.
- Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
- Handled cash and credit card transactions quickly and accurately.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Organized food preparation stations and replenished supplies to maximize efficiency.
- Oversaw inventory in buffet, reporting replacement needs to kitchen management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted manager by coaching and training new employees.
- Created food displays according to established standards, replacing dated products with fresh.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Tailored orders to address customer allergies and gluten concerns.
- Assembled and served meals according to specific guest requirements.
- Provided exceptional service that reflected restaurant standards and core values.
- Assisted customers, including answering questions and preparing orders.
- Processed payments on cash register and counted back bills and change to patrons.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Executed all daily tasks and assisted other team members when needed.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Counted cash drawer at end of shift and prepared bank deposits.
- Answered guest questions, delivering most accurate and updated information available.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
10/2019 to 01/2020
Restaurant Busser Marriott International – Killeen, TX,
- Offered product samples, answered questions and suggested products.
- Removed trash, spills and trays to keep areas clean and professionally organized.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Greeted guests with friendliness and professionalism.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Stocked displays with new and transferred merchandise.
- Supported serving staff in delivering accurate and well-presented food orders.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
Education and Training
Expected in
High School Diploma:
New Smyrna Beach High School - New Smyrna Beach, FL
New Smyrna Beach High School - New Smyrna Beach, FL
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School Attended
- New Smyrna Beach High School
Job Titles Held:
- Car Wash Attendant
- Ice Cream Server
- Restaurant Busser
Degrees
- High School Diploma
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