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Car Sales Consultant Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Talented Sales Consultant bringing 5 years of sales experience. Committed to maintaining current knowledge of features, products and operations to provide top-notch service to all customers. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Product and Service Sales
  • Point of Sale Knowledge
  • Sales
  • Accurate Money Handling
  • Sales Goals
  • Cash Handling
  • Store Merchandising
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Organization
  • Leadership
  • Good listening skills
  • Outgoing nature
  • Professional demeanor
  • Ford Brand expertise (2018-2020 models)
  • Competitive
  • Exceptional Customer Service
  • Multi-tasking strength
  • Excellent people skills
  • Upselling strategies
Work History
02/2019 to 03/2020 Car Sales Consultant Autosource Motors | Windsor, CO,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Located desired vehicles at auctions and other dealerships.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Increased overall quality of used inventory through effective trade-in and auctioning policies.
  • Maintained compliance with all service, quality, and regulatory standards.
  • Responded to customer enquiries via telephone and email.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Offered comprehensive knowledge of vehicle operations and brand features.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
09/2017 to 02/2019 Sales Manager Hussmann Ltd | Waco, TX,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Resolved customer service issues promptly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Optimized store displays and appearance via strategic merchandising.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Submitted orders for new inventory.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Completed routine store inventories.
  • Promoted business strategy by implementing improvements based on guest feedback.
06/2016 to 09/2017 Courtesy Associate Rock Strategic | Reinhardt, TX,
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans and Action.
02/2015 to 06/2016 Fast Food Team Member Arby’s | City, STATE,
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepped food items for later use to save staff time during busy hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Consistently provided friendly service to promote better customer engagement.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Examined trays to check contents for required items and complete orders.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
Education
Expected in 05/2018 Highschool Diploma | Southmoore High School, Moore, OK GPA:

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Resume Overview

School Attended
  • Southmoore High School
Job Titles Held:
  • Car Sales Consultant
  • Sales Manager
  • Courtesy Associate
  • Fast Food Team Member
Degrees
  • Highschool Diploma

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