Captioning Assistant Resume Example

• Regularly exceeded daily sales and product add-on quotas.
• Responded to customer requests for products, services and company information.
• Recommended Direct Tv to customers, thoroughly explaining details.
• Answered constant flow of customer calls with up to a great amount of calls in queue per minute.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Educated customers on promotions to enhance sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goal 1000%.

• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Operated cash register for cash, check and credit card transactions with 98% accuracy.
• Counted cash in register drawer at beginning and end of shift.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Reviewed and resolved differences between accounting information and cash drawer.
• Checked prices for customers and processed items sold by scanning barcodes.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Assisted customers with special services, account updates and promotional options.
• Educated customers on promotions to enhance sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Assisted customers by answering questions and fulfilling requests.

Janitor Assistant

• Restocked bathrooms with neccessary toilerties.
• Swept classrooms, emptied trash, etc.

File Clerk

• Examined, categorized and sorted incoming documents.
• Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Library Assistance

• Handled receipt processing for book, audio-visual and computer software inventories.
• Maintained accurate records and confidentiality of library book and periodical inventory.
• Assisted patrons with library's computers and provided information on logging onto Internet.
• Provided assistance and support to staff in regard to facility maintenance, security and services.
• Greeted patrons warmly and offered to assist with any issues or needs.
• Maintained secure environment by monitoring visitors at front desk.