Organized Word Processor with a commitment to complying with security policies. Experience transferring data from paper formats to digital formats. Strengths include transcribing documents and creating spreadsheets and presentations. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any and every task and training in communication. Motivated to learn, grow and excel in any environment.
Skills
Proofreading and editing
Strong reading talents
Excellent grammar
Ability to catch errors
Organization
Supervision
Team Management
Problem Resolution
Customer Service
Communications
MS Office
Accurate
Point of sale knowledge
Drawer management
Stocking and replenishing
Refunds and exchanges
Identification checks
Customer assistance
Cash register operations
Bagging and packaging
Payment collection
Credit card processing
Activity Planning
Behavior observation
Education
Randolph Clay High SchoolCuthbert, GAExpected in 05/2014 ā āHigh School Diploma: - GPA:
Member of Drama club and FFA.
Honor graduate.
AB Honor.
Graduated in Top 10% of Class
Albany State UniversityAlbany, GAExpected in 05/2020 ā āBachelor of Arts:Psychology - GPA:
Majored in Psychology.
Graduated with 2.9 GPA.
Mastered in the use of MS.
Enageged in Research Activities.
Work History
Labcorp - Captioning Assistant Dallas, TX, 06/2017 - Current
Used keyboards by typing corrections and other words.
Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
Isolated mistakes or inconsistencies to correct incorrect information.
Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
Consistently typed 56 wpm with 0% error rate.
Listened to speakers and repeated words verbatim into voice recognition software such as Dragon.
Edited and reviewed captioned reports for clarity, grammar and spelling.
Planned, placed and synchronized all captions with dialogues.
Checked completed work for proper spelling, grammar, punctuation and format.
Conn's, Inc. - Customer Service Representative Waco, TX, 11/2016 - 03/2017
Regularly exceeded daily sales and product add-on quotas.
Responded to customer requests for products, services and company information.
Recommended Direct Tv to customers, thoroughly explaining details.
Answered constant flow of customer calls with up to a great amount of calls in queue per minute.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goal 1000%.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with 98% accuracy.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers with special services, account updates and promotional options.
Educated customers on promotions to enhance sales.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Job Training Program - Trainee City, STATE, 02/2013 - 06/2014
Janitor Assistant
Restocked bathrooms with neccessary toilerties.
Swept classrooms, emptied trash, etc.
File Clerk
Examined, categorized and sorted incoming documents.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Library Assistance
Handled receipt processing for book, audio-visual and computer software inventories.
Maintained accurate records and confidentiality of library book and periodical inventory.
Assisted patrons with library's computers and provided information on logging onto Internet.
Provided assistance and support to staff in regard to facility maintenance, security and services.
Greeted patrons warmly and offered to assist with any issues or needs.
Maintained secure environment by monitoring visitors at front desk.
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