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Caption Assistant Resume Example

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CAPTION ASSISTANT
Summary

Motivated customer service provider, who is focused on streamlining service procedures and maximizing team efficiency and customer satisfaction. Strong knowledge of data entry, effective and active listening; along with high compliance, which has led to a track record of consistency at satisfying my customers and client. Ambitious to build customer loyalty and drive retention with diligent attention to individual needs of customers.

Skills
  • Adaptive team player
  • Inbound and outbound calling
  • System troubleshooting
  • Data entry
  • Disciplined in remote work
  • Quality Control
  • Following strict Compliance guidelines
  • Trained in protecting and securing customer PPI
  • Fast and accurate typing speed of 70 WPM
  • Upholding metrics such as AHT and Customer satisfaction
  • Complaint resolution
  • Customer Service
  • Issue and conflict resolution
  • Customer Facing experience
  • Loss prevention
  • Employee scheduling
  • Staff training and development
  • Personnel training and development
  • Proficient in MS Office
  • Inventory management and control procedures
  • Sales professional experience
  • Invoice processing
  • Superior organization skills
  • Strong listening talents
Experience
Captel | Milwaukee, WICaption Assistant01/2020 - Current
  • Assisted with emergency calls by captioning and relaying critical information, such as 911 emergency dispatch calls.
  • Captioned telephone conversations verbatim to facilitate accurate communications.
  • Protected callers' personal information by following exact protocols for typing conversations with no recording or documentation.
  • Maintained strict compliance with government regulations barring interference in conversations.
  • Accurately entered data in numerical and alphabetical order.
  • Complied with security policies and kept information confidential.
  • Reviewed data for deficiencies or errors and corrected any incompatibilities.
  • Met strict average call handling (AHT) times, to maintain efficiency and assist as many customers as possible accurately and effectively.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Researched and obtained any further information for incomplete documents.
Sodexo | West Allis, WILead Cook01/2019 - 11/2019
  • Made sure food temps and measurements were calculated properly.
  • Lead and managed a team to ensure on time preparation.
  • Worked in a fast-paced environment
  • Inventoried kitchen sections and refilled supplies.
  • Monitored and reported food and labor costs and waste to report to manager.
  • Set up work stations prior to opening to minimize prep time.
  • Trained new chefs on menu items and kitchen procedures.
  • Consistently adapted to new and changing work conditions.
Walmart | Milwaukee, WISupervisor02/2014 - 06/2018
  • These responsibilities include managing three departments which include Deli, bakery and produce.
  • Cashiered and managed customer service and money center.
  • Responsible for price changes, mods,stocking freight, and training other associates.
  • Made sure customers needs were satisfied before they left the store or helped them to the best of my ability.
  • Coordinated with money center and assisted with cashing checks, helped customers wire money across the world and also assisted with money orders.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Executed new training initiative to improve skills and develop new and existing employees.
  • Directed and motivated team of associates and cashiers.
  • Managed store inventory and performed data entry of daily shipped and sold items in my department.
Walmart | Burlington, WISales Associate12/2006 - 06/2013
  • Responsible for stocking shelves, managing inventory, setting mods, making cakes and other things in bakery.
  • I worked in multiple departments and gained a lot of customer service skill.
  • Assisted customers to come up with the best solution to fit their needs.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Processed orders through system and coordinated product deliveries.
  • Surpassed daily sales goals by cross-selling and promoting additional products to customers.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Used register systems and tools to ring up customer purchases, process payments and issue receipts.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
Education and Training
Penn Foster Career School | Scranton, PAHigh School Diploma
Accomplishments
  • Preserved an accuracy of 95% and above during 8 months of employment.
  • Allowed opportunity to work remotely due to consistent High attendance and adherence in office.
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Resume Overview

Companies Worked For:

  • Captel
  • Sodexo
  • Walmart

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Caption Assistant
  • Lead Cook
  • Supervisor
  • Sales Associate

Degrees

  • High School Diploma

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