Hardworking customer service expert skilled with meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field with 2 1/2 years of experience. Goal-focused entertainer well-versed in dance, cocktails and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service
Skills
Warehouse safety
Customer relationships
Merchandising
Product picking
Stock management
Product location
Retail materials management
Pick lists
Cleaning procedures
Forecasting skills
Inventory management
Performance improvement
Inventory audits
Shelving of products
Product restocking
Customer Response
Exceptional time management skills
Menu Memorization
Food Preparation
Guest Services
Food Safety
Health and Safety Standards
Cash Register Operation
Quality control
Multitasking abilities
Cash register systems
Customer assistance
Purchase assistance
Cash register operation
Product knowledge
Effective communication
Relationships and rapport
Training & Development
Work History
CAP 1 Associate, 11/2020 - Current National Healthcare Corporation – Oak Ridge, TN,
Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency.
Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
Counted supplies in stock room and posted totals to inventory records using RF scanner.
Checked accuracy of rejected product at reject points in designated areas using computer terminal and scanner.
Worked with customers to pack items according to specific desires and requirements.
Stocked designated items on shelves, end caps and displays.
Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
Food Service Team Member, 10/2020 - 11/2020 Sprouts Farmers Market – Laguna Niguel, CA,
Received orders from customers and input into order management system.
Made food according to standard recipes with requested changes for customer satisfaction.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Distributed food during busy peak periods to drive customer satisfaction.
Kept register accurate through correct billing, payment processing and cash management practices.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Greeted customers at counter to fulfill requests and answer questions.
Self Checkout Host, 05/2020 - 10/2020 Walmart – City, STATE,
Assisted customers with self-checkout machine operations.
Described products and services in detail to answer customer questions.
Monitored incoming and outgoing guests for signs of suspicious behavior.
Monitored self-checkout systems and provided assistance or intervention where required.
Greeted incoming customers and provided directions to different store locations.
Diagnosed issues with self-checkout machines and manually processed transactions as needed.
Engaged with customers in polite and professional manner, greeting and offering assistance upon entry into store.
Maintained awareness of product locations to assist customers in finding requested items.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Bar Waitress, 07/2015 - 09/2016 Lighthouse Bar And Grill – City, STATE,
Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
Choreographed solo, duo and group performances for contemporary dance company.
Checked identification for minimum age for sale of alcoholic beverages.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
Handled complaints and questions relating to drinks or food promptly.
Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Maintained accuracy and efficiency when processing sales transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Associate of Arts: Associate in Caregiving, Expected in 05/2011 - Philippines Women's University - Philippines , GPA:
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