Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Performance driven professional with over 11 years of experience in higher education and a proven background in improving team and department objectives via goal setting and solution management. Extensive leadership experience Developed policies and procedures for the compliant Exceeded budget expectations regarding P&L oversight of federally regulated programs oversight by over $600K Ability to adapt and manage teams through change Oversaw multiple compliance and internal audit via transparency and open lines of communication teams with exceptional results YOY Highly innovative and experienced in startup or Strong collaborative skills and ability to work with established environment diverse groups of faculty, staff, and students Quick learner and loyal
Administrative, Budget Management, Cash flow projections, Performance Management Coaching, Teamwork, Problem Solving, Student Information Systems, Project Management, Student Advocacy, Communication
Campus President, 09/2015 - Current
Education Affiliates Denver, CO,
  • Oversee a faculty and staff of 35 full time employees in addition to 43 adjunct faculty Worked with team to implement a "student first" approach in all aspects of our day today function which lead to a retention increase of 9%.
  • Integrated the admission and finance teams into an Enrollment Team through co-operative training goal assignment Developed local marketing opportunities to expand campus brand in the Madison community and surrounding area Worked with leadership team to develop performance management goals for individuals and departments with metric based outcomes to track improvement Decreased operational expenses and improved schools overall fiscal performance for 2015 by $200K in first 4 months and beat budgeted expenses and operational income by $500k in FY2016.
  • Reduced bad debt by 2.5% from 5.3% to 2.8% in first 4 months and continued into FY2016.
Campus President, 11/2013 - 09/2015
Education Affiliates Indianapolis, IN,
  • Working collaboratively with the entire campus designing a "student first" approach, we saw our population grow 61% to the largest the campus had been in over 4 years and largest growth percentage in Region/Division.
  • Worked with staff to lower administrative expenses and increase revenue that cut our budgeted shortfall by over half to almost $600K.
  • Achieved 4th quarter profitability; the first time the school had made a profit in over 3 years.
  • Helped the campus achieve its lowest gross attrition percentage in almost 3 years to 3.1% gross and a net of 2.3% Oversaw three quarters of my Director level staff changeover as the prior directors went on to help other schools in our area and I brought in brand new directors with very little experience and saw virtually no drop off in Performance Had zero staff turnover to resignation or termination Student satisfaction survey scores of over 95% in all departments which was up 12% year over year.
  • Oversaw a bad debt reduction by 3.2% from 5.3% to 2.1% Managed a staff and faculty of 38 with 4 directors, 1 registrar, and 1 program chair.
Director of Student Finance, 10/2012 - 11/2013
Education First New Haven, CT,
  • Took over a team of 3 FAA's that had little training and a combined 9 months of Student Finance experience and trained them into a high functioning, self-sufficient staff via performance management and one-on-one coaching Through campus communication and inter-departmental training I assisted in the transformation of our campus culture from one of seclusion and mistrust to an open exchange of ideas and team unity in working towards a better student experience In concert with the Director of Admissions we repaired a fractured enrollment team by addressing the need for communication and partnership between Finance and Admissions and to work as one team with one goal Oversaw all VA Education benefits as well as trained admissions and finance staff on working with veteran students and navigating Managed the Campus Audit and Compliance Team which saw YOY improvement to top 5% company wide Saw a steady decline in our overall Bad Debt 2 months after starting and continued into FY13 where we finished at 1.05% on a budget of 4.3% and YOY improvement of 2.5% Achieved 100% collections for 8 straight months and never dipped below 97% the remaining 4 months for fiscal year 2013 Designed training and conducted information sharing calls with other DoSF's in the Chicago region and the Central Division to work on Best Practice implementation and business solutions Trained staff and faculty on the Financial Literacy program developed at prior institution which saw an increase in cash collections in addition to lowering the overall campus default rate and overall bad debt.
Director of Student Finance, 10/2011 - 10/2012
Louisiana Tech University Ruston, LA,
  • Responsible for the day-to-day operation of the Student Finance and Student Account Department managing a team of 11 planners, 1 Finance Manager, 1 student loan specialist, and 1 Student Account rep Rebuilt a fractured Student Finance department into a cohesive unit that worked collaboratively with each other and encouraged open and honest feedback in all aspects of operations Bridged the Admissions and Finance departments allowing them to work together in a more unified way to help serve the students in a meaningful capacity.
  • Designed and created efficiency reports to better track file progress as it relates to packaging and disbursements of both Title IV and private funding.
  • Started the first Federal Work Study program at the school with $98K in Campus Based aid allocated for the program resulting in the hiring and managing of 39 FWS employees.
  • Designed and conducted weekly training with staff to review not only corporate policy and procedures but also State and Federal Regulations so they were better able to understand the intricacies of Student Finance Management Travelled to schools within the region at the request of the Regional Vice President and the Divisional Director of Student Finance to assist other Student Finance Departments.
  • Worked with active and out of school students on loan repayment options and acted as a liaison between direct lending agencies and the student.
Financial Aid Director, 10/2010 - 10/2011
Strategic Education, Inc. San Antonio, TX,
  • Partnered with the Admissions department to achieve budgeted goals on a limited 3 week start schedule Through teamwork and a student first focus, helped the school grow from 380 students to 540 in a 7 month period.
  • Worked directly with the Accounting department to help students meet their gap balance and arrange payment methods suited to their financial situations.
  • Designed and conducted Financial Aid "Road Shows" by traveling to different parts of the Southern United States providing Federal Financial Aid overviews and information sessions to prospective HS students and parents Implemented the Financial Aid processes for the HVAC program that opened its doors on June 16, 2011 Processed all R2T4 and Refund Calculations following company and FSA guidelines Managed all VA Benefits applications and processing Created, designed, and implemented Financial Literacy training for all new and active students Certified all F-1 Visa applications.
Director of Financial Aid, 11/2006 - 09/2010
  • Created and designed foundational policies and procedures used in the packaging of student aid and compliance for the school.
  • Participated in the creation of the school's enrollment agreements and created our Cost of Instruction forms.
  • Established initial relationships with local government agencies with regards to WIA, TAA, OVR, and VA State Approving Agencies.
  • Conducted student orientation and entrance counseling for both adult students and prospective high school students Helped achieve largest growth within the company in only two years (48 to 540) by working collaboratively with the Admissions team Oversaw multiple audits including Federal, State, and Internal in addition to a Federal program review with no findings reported in the Federal Audit for 2008 and 2009 and no findings reported in the Program Review or accreditation review Report directly to the Campus Director and corporate level staff on cash flow projections, enrollment, and attrition Responsible for all R2T4 calculations and account audits ensuring timely refunds.
Financial Aid Administrator, 07/2005 - 10/2006
  • Worked with current and prospective students on all aspects of their financial aid needs Achieved all packaging goals set forth by the Financial Aid Director Developed Financial Aid and Admissions Accountability spreadsheets used in progress reporting meetings by the Admissions Department Reviewed all new start files for packaging accuracy and needed documentation Worked on and lead internal audit team six (6) months after I started as a finance planner.
BACHELOR OF ARTS: JOURNALISM History and Political Science, Expected in May 2003
Ohio Wesleyan University - , OH
JOURNALISM History and Political Science
4 Year Letter Winner-Football Member of Alpha Tau Omega Fraternity-President 2 Years America READs-Tutor The Transcript-OWU Student Newspaper-Writer
Accounting, Administrative, approach, balance, Benefits, Budget Management, budget, business solutions, Cash flow projections, Coaching, counseling, designing, documentation, doors, Finance, Financial, focus, FSA, forms, forth, hiring, HVAC, Information Systems, Instruction, internal audit, leadership, local government, Director, managing, marketing, meetings, exchange, 97, 3.1, 98, packaging, Performance Management, policies, Problem Solving, processes, profit, progress, Project Management, reporting, spreadsheets, Teamwork
Additional Information
  • 4 Year Letter Winner-Football Member of Alpha Tau Omega Fraternity-President 2 Years America READs-Tutor The Transcript-OWU Student Newspaper-Writer

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Resume Overview

School Attended

  • Ohio Wesleyan University

Job Titles Held:

  • Campus President
  • Campus President
  • Director of Student Finance
  • Director of Student Finance
  • Financial Aid Director
  • Director of Financial Aid
  • Financial Aid Administrator



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