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call representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Friendly Job Title with Number years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Software with training in Area of expertise services.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Administrative Duties
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Computer Proficiency
  • Performance Goals
  • Inbound and Outbound Calling
  • Team Goals
  • Sales and Upselling
  • Training Junior Team Members
  • Inventory Control Processes
  • Credit and Debt Card Processing
  • Conflict Resolution Techniques
  • Investigation of Claims
  • Call Documentation
  • Billing and Collections
Work History
08/2020 to 11/2021 Call Representative Marsden Holding Llc | Athens, OH,
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.
02/2021 to 09/2021 Stadium Operations Intern East Tennessee Children's Hospital | Knoxville, TN,
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
01/2020 to 07/2020 Security Officer Vital Security And Investigations | City, STATE,
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
03/2018 to 12/2019 Maximum Home Health Care Home Health Aid | City, STATE,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
Education
Expected in 09/2015 Diploma | Jhon Bartram High School , Philadelphia, PA, GPA:

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Resume Overview

School Attended

  • Jhon Bartram High School

Job Titles Held:

  • Call Representative
  • Stadium Operations Intern
  • Security Officer
  • Maximum Home Health Care

Degrees

  • Diploma

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