Call Center Receptionist Resume Example Medstar Shah Medical Group

CALL CENTER RECEPTIONIST

Professional Summary

I'mArticulate Telephone Operator driven to deliver top-notch telephone management services. Effective communicator able to provide superior customer service, arrive for work on time and organize front desk spaces to promote efficiency and maximize performance. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers in a professional manner. Skilled in front desk management and displaying a poised and eloquent demeanor to convey a positive company image. Experienced Receptionist with over 3 years of experience in clerical offices. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Updated inventory through my workplace

Skills

Search Directories
Hospitality Services
Scheduling
Impersonal and Written Communication
Organization and Planning
Sorting and Labeling
Monitoring Inventory

Professional Communication
Medication Refill Request
Front Desk Operation
Greeting Customers
Switchboard management
Sending Dr Messages

Work History

Call Center Receptionist, 09/2018 to Current
Medstar Shah Medical Group – Hollywood, MD

Connected callers with appropriate professional, department or business
Attended safety training meetings to learn procedures for handling medical and fire emergency calls
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
Request referrals , managing medications , Prior Authorizations with detailed messages
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Receptionist / Physical Therapy Assistant, 10/2016 to 04/2018
Koth's Physical Therapy & Fitness – Charlotte Hall, MD

Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Kept reception area clean and neat to give visitors positive first impression
Scheduled , verified insurances , stock the treatment rooms as needed
Documented each patient case with updates in computer system , scanned in referrals , drivers licenses and insurance cards
Communicated with physicians to provide updates on patient care
Scheduled patient appointments in timely manner to ensure quality care
Provided medical consultations to other Dr's Offices
Reviewed documentation for compliance with requirements and accuracy of information
Performed account reconciliations and resolved variances
Acted as a Assistant to the Physical Therapists - with and excersise equipment or Electrode Machines
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Assisted patients with excersise routines

Cashier Sales Associate/ Floral Team Leader, 05/2016 to 04/2018
McKay's Food Lion & Drug – Charlotte Hall, MD

Completed special cuts, including groves and bevels, to produce desired looks
Imparted knowledge on plants and flowers to customers, including how to properly care for purchases
Properly packed up flowers and plants to ensure damage-free delivery
Quoted, generated, and processed customer orders to meet specifications and various occasions
Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements
Ordered Balloons and other party supplies
Counted cash in register drawer at beginning and end of shift
Reviewed weekly sales circulars and monitored price changes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Worked closely with other co- workers to solve problems and handle customer concerns
Maintain Flower Order Every Saturday as well as Holiday Supply

Cashier Sales Associate / Pricing Coordinator Assistant, 08/2014 to 03/2016
Food Lion – Leonardtown, MD

Trained and developed new sales team associates in products, selling techniques and company procedures
Maintained organized, presentable merchandise to drive continuous sales
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Applied security and loss prevention training toward recognizing risks and reducing store theft
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Maintained records related to sales, returns and inventory availability
Processed product returns and assisted customers with other selections
Trained and developed new sales team associates in products, selling techniques and company procedures
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Prepared merchandise for sales floor by pricing or tagging
Preserved perfect attendance
Maintain sale prices from one week to another

Education

High School Diploma : 05/2013
Chopticon High School - Morganza, MD

Medical Assisting, 10/2013
College of Southern Maryland - Leonardtown, MD

Hospitality, 04/2013
James Forest Career & Technology Center - Leonardtown, MD

Certifications

Hospitality & Tourism

Resume Overview

Companies Worked For:

Medstar Shah Medical Group
Koth's Physical Therapy & Fitness
McKay's Food Lion & Drug
Food Lion

School Attended

Chopticon High School
College of Southern Maryland
James Forest Career & Technology Center

Job Titles Held:

Call Center Receptionist
Receptionist / Physical Therapy Assistant
Cashier Sales Associate/ Floral Team Leader
Cashier Sales Associate / Pricing Coordinator Assistant

Degrees

High School Diploma : 05/2013
Medical Assisting , 10/2013
Hospitality , 04/2013

Call Center Receptionist Resume Example

Resume Score: 80%

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