Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
I’mArticulate Telephone Operator driven to deliver top-notch telephone management services. Effective communicator able to provide superior customer service, arrive for work on time and organize front desk spaces to promote efficiency and maximize performance. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers in a professional manner. Skilled in front desk management and displaying a poised and eloquent demeanor to convey a positive company image. Experienced Receptionist with over 3 years of experience in clerical offices. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Updated inventory through my workplace
Skills
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Work History
09/2018 to Current Call Center Receptionist Healthcare Partners | 1800 41St, WA,
- Connected callers with appropriate professional, department or business
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
- Request referrals , managing medications , Prior Authorizations with detailed messages
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
10/2016 to 04/2018 Receptionist / Physical Therapy Assistant Koth's Physical Therapy & Fitness | City, STATE,
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Kept reception area clean and neat to give visitors positive first impression
- Scheduled , verified insurances , stock the treatment rooms as needed
- Documented each patient case with updates in computer system , scanned in referrals , drivers licenses and insurance cards
- Communicated with physicians to provide updates on patient care
- Scheduled patient appointments in timely manner to ensure quality care
- Provided medical consultations to other Dr’s Offices
- Reviewed documentation for compliance with requirements and accuracy of information
- Performed account reconciliations and resolved variances
- Acted as a Assistant to the Physical Therapists - with and excersise equipment or Electrode Machines
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Assisted patients with excersise routines
05/2016 to 04/2018 Cashier Sales Associate/ Floral Team Leader McKay's Food Lion & Drug | City, STATE,
- Completed special cuts, including groves and bevels, to produce desired looks
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases
- Properly packed up flowers and plants to ensure damage-free delivery
- Quoted, generated, and processed customer orders to meet specifications and various occasions
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements
- Ordered Balloons and other party supplies
- Counted cash in register drawer at beginning and end of shift
- Reviewed weekly sales circulars and monitored price changes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Worked closely with other co- workers to solve problems and handle customer concerns
- Maintain Flower Order Every Saturday as well as Holiday Supply
08/2014 to 03/2016 Cashier Sales Associate / Pricing Coordinator Assistant Food Lion | City, STATE,
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained records related to sales, returns and inventory availability
- Processed product returns and assisted customers with other selections
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Preserved perfect attendance
- Maintain sale prices from one week to another
Education
Expected in 05/2013 High School Diploma | Chopticon High School, Morganza, MD
Expected in 10/2013 | Medical Assisting College of Southern Maryland, Leonardtown, MD,
Expected in 04/2013 | Hospitality James Forest Career & Technology Center , Leonardtown, MD,
Certifications
- Hospitality & Tourism
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Resume Overview
School Attended
- Chopticon High School
- College of Southern Maryland
- James Forest Career & Technology Center
Job Titles Held:
- Call Center Receptionist
- Receptionist / Physical Therapy Assistant
- Cashier Sales Associate/ Floral Team Leader
- Cashier Sales Associate / Pricing Coordinator Assistant
Degrees
- High School Diploma
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