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Call Center Receptionist Resume Example

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CALL CENTER RECEPTIONIST
Professional Summary
Efficient, accurate and detail-oriented Certified Nursing Assistant who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills.
Skills
  • Highly organized
  • Flexible
  • Professional and mature
  • Strong problem solver
  • Works well under pressure
  • CPR certification
  • Companionship and emotional support
  • Efficient and reliable team player
  • People-oriented
  • Creative
  • Certified Nursing Assistant
  • Commitment to quality and service
  • CPR certification
  • Appointment setting
  • Energetic caregiver
  • Housekeeping
  • Active listening
Work History
Call Center Receptionist , 03/2015 to 06/2015
Blue & White Taxi Inc – Saint Louis Park, MN
  • Responded to all customer inquiries thoroughly and professionally.
  • Processed cash and credit payments rapidly and accurately.
  • Coordinated between billing department and customers to resolve problems.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Certified Nursing Assistant , 06/2013 to 02/2015
Friendship Senior Options – Schaumburg, 60194, IL
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Helped residents programming goals and increase their independence.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
  • Monitored expiration of medical supplies and medications.
Culinary Arts , 09/2013 to 02/2014
Job Corps – Joliet, IL
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Regularly interacted with guests to obtain feedback on product quality and service levels.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Practiced safe food handling procedures at all times.
Education
High School Diploma: 2014
North New Summits High School - Jackson, MS
Refernces: Upon request
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Resume Overview

Companies Worked For:

  • Blue & White Taxi Inc
  • Friendship Senior Options
  • Job Corps

School Attended

  • North New Summits High School

Job Titles Held:

  • Call Center Receptionist
  • Certified Nursing Assistant
  • Culinary Arts

Degrees

  • High School Diploma : 2014

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