Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills. Highly motivated and reliable individual with proven abilities handling tasks simultaneously while delivering service with smile.
Accomplishments
Certified in Graphic Arts, Advertising and Design.
Completed online courses for Medical Coding.
Familiar with medical terminology, ICD-10, and CPT codes.
Skills
Visitor and Customer Relations
Customer Service-Oriented
Delivery Coordination
Documentation and Reporting
Scheduling and Calendar Management
Positive Attitude and Energetic
Reliable and Punctual
Prioritization and Time Management
Work History
Call Center Receptionist, 01/2020 to Current Ardent Health Services – Topeka, KS,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Balanced appointment availability, customer schedules and maximum load levels when scheduling appointments.
Balanced constant flow of incoming calls from all four doctors offices while completing daily tasks such as confirming appointments, calling patients regarding abnormal test results, etc.
Routed incoming mail and messages to relevant personnel without delay.
Collected, sorted, distributed and sent mail and packages.
Operated multi-line telephone system to independently handle over 300 calls each day.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Organized and scheduled office meetings as well as client appointments for team of medical professionals, effectively accommodating hectic agendas.
Front Desk Receptionist & Wellness Program Advisor, 06/2018 to 12/2018 Petco – Huntington, NY,
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used Mindbody to process reservations, check-ins and check-outs.
Monitored office supplies by checking inventory on a monthly basis and informed management to place orders whenever stock appeared low.
Received packages and mail at front desk and dispersed to correct employees.
Maintained office cleanliness and organization to ensure a safe environment for clients and employees throughout the day.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Kept accounts in balance and ran daily reports to verify totals.
Sales Associate & Cashier, 01/2018 to 06/2018 Calandra’s Bakery – City, STATE,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Increased sales by offering advice on purchases and promoting additional products.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Resolved customer complaints and maintained clean and tidy checkout area.
Monitored self-checkout systems and provided assistance or intervention where required.
Medical Receptionist, Social Media Marketer, Photographer, Videographer & Editor, 01/2017 to 01/2018 Core Medical & Wellness Center – City, STATE,
Strategized and developed video content for client's website and social media publications.
Adjusted, modified and networked photos using digital and computer manipulative applications.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Analyzed and reported social media and online marketing campaign results.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
Increased customer engagement through social media.
Education
Bachelor of Science: Psychology, Expected in 06/2022 New Jersey City University - Jersey City, NJ GPA:
Member of NJCU Leadership Honor Society
High School Diploma: , Expected in 06/2017 Bloomfield Vocational Technical High School - Bloomfield, NJ GPA:
Received certification for Graphic Arts, Advertising and Design.
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School Attended
New Jersey City University
Bloomfield Vocational Technical High School
Job Titles Held:
Call Center Receptionist
Front Desk Receptionist & Wellness Program Advisor
Sales Associate & Cashier
Medical Receptionist, Social Media Marketer, Photographer, Videographer & Editor
