- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills. Highly motivated and reliable individual with proven abilities handling tasks simultaneously while delivering service with smile.
- Certified in Graphic Arts, Advertising and Design.
- Completed online courses for Medical Coding.
- Familiar with medical terminology, ICD-10, and CPT codes.
- Visitor and Customer Relations
- Customer Service-Oriented
- Delivery Coordination
- Documentation and Reporting
|
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Reliable and Punctual
- Prioritization and Time Management
|
Call Center Receptionist, 01/2020 to Current
Ardent Health Services – Topeka, KS,
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced appointment availability, customer schedules and maximum load levels when scheduling appointments.
- Balanced constant flow of incoming calls from all four doctors offices while completing daily tasks such as confirming appointments, calling patients regarding abnormal test results, etc.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected, sorted, distributed and sent mail and packages.
- Operated multi-line telephone system to independently handle over 300 calls each day.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Organized and scheduled office meetings as well as client appointments for team of medical professionals, effectively accommodating hectic agendas.
Front Desk Receptionist & Wellness Program Advisor, 06/2018 to 12/2018
Petco – Huntington, NY,
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used Mindbody to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory on a monthly basis and informed management to place orders whenever stock appeared low.
- Received packages and mail at front desk and dispersed to correct employees.
- Maintained office cleanliness and organization to ensure a safe environment for clients and employees throughout the day.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate & Cashier, 01/2018 to 06/2018
Calandra’s Bakery – City, STATE,
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
Medical Receptionist, Social Media Marketer, Photographer, Videographer & Editor, 01/2017 to 01/2018
Core Medical & Wellness Center – City, STATE,
- Strategized and developed video content for client's website and social media publications.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Increased customer engagement through social media.
Bachelor of Science: Psychology, Expected in 06/2022
New Jersey City University - Jersey City, NJ
GPA:
- Member of NJCU Leadership Honor Society
High School Diploma: , Expected in 06/2017
Bloomfield Vocational Technical High School - Bloomfield, NJ
GPA:
- Received certification for Graphic Arts, Advertising and Design.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job
- Typos