LiveCareer-Resume

call center receptionist resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills. Highly motivated and reliable individual with proven abilities handling tasks simultaneously while delivering service with smile.

Skills
  • Visitor and Customer Relations
  • Customer Service-Oriented
  • Delivery Coordination
  • Documentation and Reporting
  • Scheduling and Calendar Management
  • Positive Attitude and Energetic
  • Reliable and Punctual
  • Prioritization and Time Management
Education
New Jersey City University Jersey City, NJ Expected in 06/2022 Bachelor of Science : Psychology - GPA :
  • Member of NJCU Leadership Honor Society
Bloomfield Vocational Technical High School Bloomfield, NJ Expected in 06/2017 High School Diploma : - GPA :
  • Received certification for Graphic Arts, Advertising and Design.
Accomplishments
  • Certified in Graphic Arts, Advertising and Design.
  • Completed online courses for Medical Coding.
  • Familiar with medical terminology, ICD-10, and CPT codes.
Work History
Ardent Health Services - Call Center Receptionist
Topeka, KS, 01/2020 - Current
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced appointment availability, customer schedules and maximum load levels when scheduling appointments.
  • Balanced constant flow of incoming calls from all four doctors offices while completing daily tasks such as confirming appointments, calling patients regarding abnormal test results, etc.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected, sorted, distributed and sent mail and packages.
  • Operated multi-line telephone system to independently handle over 300 calls each day.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Organized and scheduled office meetings as well as client appointments for team of medical professionals, effectively accommodating hectic agendas.
Petco - Front Desk Receptionist & Wellness Program Advisor
Huntington, NY, 06/2018 - 12/2018
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used Mindbody to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory on a monthly basis and informed management to place orders whenever stock appeared low.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Maintained office cleanliness and organization to ensure a safe environment for clients and employees throughout the day.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Kept accounts in balance and ran daily reports to verify totals.
Calandra’s Bakery - Sales Associate & Cashier
City, STATE, 01/2018 - 06/2018
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
Core Medical & Wellness Center - Medical Receptionist, Social Media Marketer, Photographer, Videographer & Editor
City, STATE, 01/2017 - 01/2018
  • Strategized and developed video content for client's website and social media publications.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
  • Increased customer engagement through social media.

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Resume Overview

School Attended

  • New Jersey City University
  • Bloomfield Vocational Technical High School

Job Titles Held:

  • Call Center Receptionist
  • Front Desk Receptionist & Wellness Program Advisor
  • Sales Associate & Cashier
  • Medical Receptionist, Social Media Marketer, Photographer, Videographer & Editor

Degrees

  • Bachelor of Science
  • High School Diploma

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